Erica Luster
Zion,IL
Summary
I am currently seeking a job where I can show my skills and amazing work ethic. I am seeking a company I can grow with and have longevity.
Overview
21
21
years of professional experience
Work History
Salon Owner/Operator
Jorkam Hair Studio
12.2013 - Current
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
Financial Services Representative
Cancer Treatment Center Of America
03.2011 - 01.2013
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Financial Counselor
Northwestern Lake Forest Hospital
04.2007 - 03.2011
- Improved client financial stability by assessing their financial situations and developing tailored plans.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
- Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.
- Collaborated with other professionals to provide comprehensive financial counseling services, addressing all aspects of a client''s financial life.
Unit Secretary
Vista Medical Center East
05.2003 - 04.2007
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
No Degree - Business Adminstration
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Vicksburg High School
Vicksburg, MI05.1999
Skills
- Networking abilities
- Time management
- Conflict resolution
- Team building
Timeline
Salon Owner/Operator
Jorkam Hair Studio
12.2013 - Current
Financial Services Representative
Cancer Treatment Center Of America
03.2011 - 01.2013
Financial Counselor
Northwestern Lake Forest Hospital
04.2007 - 03.2011
Unit Secretary
Vista Medical Center East
05.2003 - 04.2007
No Degree - Business Adminstration
Southern New Hampshire University
High School Diploma -
Vicksburg High School
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