Samantha Lukens
Oswego,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
Conjure The Color
11.2019 - Current
- Track and monitor inventory and client data trends.
- Increased customer retention through exceptional service and consistent communication.
- Managed operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented targeted marketing strategies that attracted new clients while managing all social media accounts.
Insurance Customer Service Representative
Farmers Insurance Agency
01.2013 - 03.2014
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Education
No Degree - Data Entry
Umedy
Online 12.2023
Cosmetology - Cosmetology
The Salon Professional Academy
Shorewood, IL02.2010
High School Diploma -
Plainfield South High School
Plainfield, IL05.2008
Skills
- Problem-solving abilities
- Networking abilities
- Customer Service
- Attention to Detail
- Organization
- Multitasking
- Effective Communication
- Data Entry
- Recordkeeping Organization
- Microsoft Office
Timeline
Salon Owner/Operator
Conjure The Color
11.2019 - Current
Insurance Customer Service Representative
Farmers Insurance Agency
01.2013 - 03.2014
No Degree - Data Entry
Umedy
Cosmetology - Cosmetology
The Salon Professional Academy
High School Diploma -
Plainfield South High School
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