Tiffany Shiner
Manheim,PA
Summary
Dynamic salon owner with a proven track record at Tiffany’s Hair Salon, excelling in customer service and financial management. Enhanced client retention through personalized services and effective appointment scheduling. Skilled in upselling, consistently driving business growth while maintaining high hygiene standards and fostering a welcoming environment.
Overview
25
25
years of professional experience
Work History
Salon Owner/Operator
Tiffany’s Hair Salon
02.2009 - 12.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Interacted well with customers to build connections and nurture relationships.
Dispatch Coordinator
Highland Tank and Mfg
01.2000 - 02.2008
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Lebanon, PA06.1997
General Studies
Manheim Central High School
Manheim, PA06.1992
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Hair styling techniques
- Appointment scheduling
- Hygiene standards
- Customer service
- Product promotion
- Scheduling
- Business management
- Decision-making
- Customer service management
- Goal setting
- Financial management
- Purchasing and planning
- Budget development
- Cosmetology
- Process improvements
- Mind mapping
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Salon Owner/Operator
Tiffany’s Hair Salon
02.2009 - 12.2024
Dispatch Coordinator
Highland Tank and Mfg
01.2000 - 02.2008
Cosmetology License - Cosmetology
Empire Beauty School
General Studies
Manheim Central High School
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