Erica M. Maddox
Las Vegas,NV
Summary
Highly Organized and meticulous Customer Service Specialist with experience in corporate office settings as well hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Development Representative position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Account Sales Representative
AT&T
Las Vegas, NV
05.2021 - 02.2022
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Production Associate
Trigg Laboratories
01.2020 - 09.2021
- Per Week: 40
- Perform other functions as needed to ensure manufacturing has all materials needed to support plant schedule adherence as well as other duties as assigned by the leadership team
- Release and print process orders / filling orders
- Prioritize batches and work with appropriate departments to ensure schedule adherence and customer expectations are met
- Examine and inspect containers, materials, and products to ensure that packing specifications are met
- Fill, cap and label bottles of solutions
Production Associate
Digital Lizard
06.2019 - 11.2019
- (StaffMark)
- Hours Per Week: 40
- Pick and package a variety of printed materials or print related items that require a limited variety of packing procedures and techniques
- Place, arrange, mark, seal, and tag items on pallets and in containers, bins, and bulk storage.
- Assemble finished products into boxes or containers for shipping.
- Perform related tasks such as placing labels on packages, putting manuals into binders, and handling boxes for final product
- Ensure accurate shipping information is attached and packages are shipped according to specified schedule
- Frequent use of RF Scanner.
Account Service Representative
CSpire Wireless
07.2017 - 03.2019
- Hours Per Week: 40
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%
- Provided excellent customer care by responding to requests
- Assisting with product selection and handling ordering functions
- Reached out to customers after completed sales to suggest additional service or product purchases an inquire about needs and concerns
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Production Associate
Kohler Co
06.2016 - 03.2017
- Inspected final engine products to assess compliance with quality standards.
- Hours Per Week: 40
- Enthusiastically took on additional shifts during peak work periods to keep products on schedule.
- Completed durable assemblies and sub assemblies with hand and power tools such as drills, wrenches and hammers
- Kept work area clean by removing trash and debris and organized all tools in preparation for the next shift.
Coil Winder
07.2015 - 05.2016
Call Center Representative
Howard Industries Inc
10.2014 - 06.2015
- Hours Per Week: 60
- Lifted and removed coils and materials (50 lbs
- And above) with manual or mechanical means.
- Safely stopped machines to remove completed components with help of crane, C-hook, and hand tools.
- Adjusted fixtures and tensions to provide proper winding tension.
- Reviewed work orders and specifications to determine materials needed and types of parts to be processed
- Interpreted and followed blueprints to determine proper production tasks.
- SaviLinx
- Hours Per Week: 40
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Answered over 100 calls per 9 hour shift to meet fast paced call center demands.
- Contributed to company achieving and holding industry leading customer service ratings.
- Evaluated customer information to understand issues, evaluate solution eligibility and effectively deploy strategies.
Retail Sales Associate
Body Central Corp
07.2013 - 10.2014
- Per Week: 40
- Offered each customer top notch, personal service and polite support to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard to find merchandise at diverse locations
- Kept on top of changes to store products and promotions to maintain strong sales.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopping behavior.
Production Associate
Channel Control Merchants
06.2012 - 09.2014
- Hours Per Week: 40
- Graded and packaged finished products every shift, transporting items for additional processing, storage or shipment off site
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Maintained up to date price lists to accurately calculate shipping, shortage and costs.
Retail Sales Associate
08.2012 - 07.2014
- Hollister & co
- Hours Per Week: 25
- Implemented Up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Oak Grove High School
Skills
- Salesforce
- Tech Support
- Time Management
- Consultative Selling Techniques
- Data Entry
- Customer Consultations
- Account Planning and Management
Timeline
Account Sales Representative
AT&T
05.2021 - 02.2022
Production Associate
Trigg Laboratories
01.2020 - 09.2021
Production Associate
Digital Lizard
06.2019 - 11.2019
Account Service Representative
CSpire Wireless
07.2017 - 03.2019
Production Associate
Kohler Co
06.2016 - 03.2017
Coil Winder
07.2015 - 05.2016
Call Center Representative
Howard Industries Inc
10.2014 - 06.2015
Retail Sales Associate
Body Central Corp
07.2013 - 10.2014
Retail Sales Associate
08.2012 - 07.2014
Production Associate
Channel Control Merchants
06.2012 - 09.2014
High School Diploma -
Oak Grove High School
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