Summary
Overview
Work History
Education
Skills
Certification
Timeline
Medical Shadowing
Generic

Erica Maladecki

Whitmore Lake

Summary

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Dunkin’ Donuts
03.2021 - Current
  • Manage and train 10 customer service and food prep staff
  • Manage store cleanliness, inventory and equipment maintenance
  • Lead staff with OSHA audits and obtaining highest rating in last 3 years

Shift Leader

Dee's Ice Cream
05.2025 - 08.2025
  • Supervised daily operations, ensuring compliance with safety standards and company policies
  • Trained and mentored new team members on operational procedures and customer service best practices
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels

Education

High School -

Winston Churchill High School
Livonia, MI
05.2023

Bachelor of Science - Biology

South Dakota State University
Brookings, SD
05-2027

Skills

  • Medical knowledge
  • Decision-making
  • Customer service focus
  • Employee training

Certification

CPR Certification, February 2023 and current

Timeline

Shift Leader

Dee's Ice Cream
05.2025 - 08.2025

Shift Manager

Dunkin’ Donuts
03.2021 - Current

High School -

Winston Churchill High School

Bachelor of Science - Biology

South Dakota State University

Medical Shadowing

  • Therapeutic Rehabilitation & Vocational Training Centers
  • The Keiser Clinic
  • University of Michigan Pediatric Rehabilitation Center
  • Building Bridges Therapy Center

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