Erica Maufort
Seymour,WI
Summary
Dedicated healthcare professional with extensive experience in patient management and medication administration. Team lead and collaborator to ensure patient safety and needs are met along with striving to improve operational efficiency on a healthcare unit.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Heath Unit Secretary
Brown County Community Treatment Center
Green Bay, Wisconsin
11.2022 - Current
- Collaborated with medical and nursing staff to ensure timely completion of daily floor tasks.
- Processed subscriptions for doctors' medication orders to ensure timely fulfillment.
- Implemented and taught new Emar system for all staff.
- Managed patient records and maintained confidentiality in a secure environment.
- Scheduled appointments and coordinated patient care with medical staff to optimize workflow.
- Assisted in maintaining inventory of office supplies and medical forms.
- Communicated effectively with patients and families regarding treatment information.
- Processed incoming calls and directed inquiries to appropriate departments.
- Prepared meeting materials and took minutes to assist staff.
- Coordinated communication among healthcare providers to enhance operational efficiency.
- Facilitated recruitment and onboarding processes for new nursing staff employees.
Medication Aide
Brown County Community Treatment Center
Green Bay, Wisconsin
06.2016 - Current
- Administered medications according to prescribed schedules and protocols.
- Monitored patients for medication side effects and charted effectiveness daily.
- Supported patients in comprehending medication regimens and instructions to promote adherence.
- Coordinated with healthcare team to implement and monitor adherence to patient care plans.
- Trained new staff on medication administration procedures and best practices to enhance compliance.
- Participated in training sessions to stay updated on medication safety regulations.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Ensured that all controlled substances were appropriately secured at all times according to state regulations.
Inpatient Billing Specialist
Brown County Community Treatment Center
Green Bay, Wisconsin
08.2019 - 11.2022
- Processed billing statements for clients receiving mental health services.
- Managed patient accounts, ensuring accurate charge entries to support timely billing.
- Reviewed insurance claims for compliance and accuracy.
- Coordinated with healthcare providers to resolve billing inquiries and enhance patient satisfaction.
- Maintained billing records and updated client information regularly.
- Collaborated with finance department to resolve discrepancies in accounts.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Facilitated payment arrangements, improving access to care for patients.
Certified Nursing Assistant
Brown County Community Treament Center
Green Bay, Wisconsin
08.2001 - 08.2019
- Contributed to adult and adolescent behavioral health/AODA units to ensure safety and meet needs of patients and staff.
- Ensured secure environment for patients and staff during management of high-acuity patients.
- Monitored patient vital signs and reported changes to nursing staff.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented patient information and care provided in electronic health records.
- Maintained accurate, timely patient records and communicated updates to healthcare team to support coordinated care.
- Coordinated group activities to address specific unit needs and promote patient engagement.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Education
High School Diploma -
Oconto Falls High School
Oconto Falls, WI05-1998
Skills
- Medical records management
- Patient scheduling
- Billing management
- Medication management
- Patient confidentiality
- Vital signs monitoring
- Basic life support skills
- Detail-oriented problem solving
- Time management
- Team collaboration
Certification
- CBRF certificate
Timeline
Heath Unit Secretary
Brown County Community Treatment Center
11.2022 - Current
Inpatient Billing Specialist
Brown County Community Treatment Center
08.2019 - 11.2022
Medication Aide
Brown County Community Treatment Center
06.2016 - Current
Certified Nursing Assistant
Brown County Community Treament Center
08.2001 - 08.2019
High School Diploma -
Oconto Falls High School