Erica McClay
Nashville,Illinois
Summary
Surgery Scheduling Coordinator with a proven track record at Heartland Women's Healthcare. Organized a team with knowledge of scheduling protocols and insurance verification, significantly enhancing department efficiency. Expert in HIPAA compliance and patient coordination.
Overview
11
11
years of professional experience
Work History
Surgery Scheduling Coordinator
Heartland Women's Healthcare
01.2014 - Current
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
Education
Associate of Applied Science - Dental Assisting
John A Logan College
Carterville, IL05.2012
High School Diploma -
Waltonville High School
Waltonville05.2010
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Calendar Management
- Surgical Knowledge
- Checking in patients
- Payment Collection
- Customer Service
- Office Administration
- Following up with patients
Timeline
Surgery Scheduling Coordinator
Heartland Women's Healthcare
01.2014 - Current
Associate of Applied Science - Dental Assisting
John A Logan College
High School Diploma -
Waltonville High School
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