Erica McCloskey
Henryetta,OK
Summary
Proven leader in customer service and team collaboration, I excelled at Shoney’s by enhancing guest experiences and streamlining operations. My adeptness in multitasking and strong work ethic propelled significant improvements in service delivery and operational efficiency, embodying hospitality service expertise and exceptional problem-solving skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Shoney’s
11.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Shift Manager
Golden Goddess Tanning Salon
11.2012 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
Shift Manager
Kerns Grocery
11.2012 - 07.2018
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Tracked receipts, employee hours, and inventory movements.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
Shift Manager
Dollar General Market
06.2009 - 08.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate Degree - Nursing
Oklahoma State University Institute of Technology
Okmulgee, OKAssociate Degree - Applied Health Science
Oklahoma State University Institute of Technology
Okmulgee, OK04.2023
High School Diploma -
Weleetka Public School
Weleetka, OK05.2010
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Task prioritization
- Multitasking and organization
- Adaptable and flexible
Certification
BLS
Timeline
Server
Shoney’s
11.2018 - Current
Shift Manager
Golden Goddess Tanning Salon
11.2012 - 07.2018
Shift Manager
Kerns Grocery
11.2012 - 07.2018
Shift Manager
Dollar General Market
06.2009 - 08.2011
Associate Degree - Nursing
Oklahoma State University Institute of Technology
Associate Degree - Applied Health Science
Oklahoma State University Institute of Technology
High School Diploma -
Weleetka Public School
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