Erica Mcpherson

Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely matter.

Assist teacher with classroom tasks, preparing materials, grading assignments, and monitoring students to ensure a safe and stimulating learning environment.

Monitors patients durning dialysis treatments, ensures comfort, and assists with daily breaks, while also maintaining equipment and documenting patients information under the supervision of nurses and physicians.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Answered inbounds calls, handling customers inquiries, resolving issues, providing product/service information, taking payments, all while demonstrating effective communication and problem solving.