Unique Williams
Tampa,FL
Summary
Dynamic tax preparer with a proven track record at IRS Tax, adept at ensuring compliance and enhancing client satisfaction. Skilled in income tax preparation and relationship building, I effectively resolved discrepancies and educated clients on deductions, streamlining processes and improving turnaround times. Known for my empathy and active listening in client interactions.
Knowledgeable with solid foundation in tax preparation. Successfully assisted clients with tax filings and compliance, ensuring accurate and timely submissions. Demonstrated proficiency in tax code interpretation and client consultation, enhancing overall client satisfaction.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Tax Preparer
IRS Tax
03.2024 - Current
- Prepared and filed individual and business tax returns, ensuring compliance with IRS regulations.
- Reviewed financial documents to identify potential discrepancies and ensure accuracy in reporting.
- Assisted clients in understanding tax obligations and available deductions, enhancing client satisfaction.
- Utilized tax preparation software to streamline processes and improve turnaround times for return submissions.
Customer Service Representative
Maximus Health Services
02.2023 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated patients on healthcare plans and services to enhance understanding of available options.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
Middleton
Tampa, FL\\05-2023
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Relationship building
- Empathy and patience
- Phone and email etiquette
- Positive attitude
- Active listening
- Problem solving
- Microsoft excel
Timeline
Tax Preparer
IRS Tax
03.2024 - Current
Customer Service Representative
Maximus Health Services
02.2023 - 01.2024
Middleton
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