Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Medina

Dallas,TX

Summary

Highly-motivated job seeker with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Sales Representative

Texas Telcom
Dallas, TX
01.2025 - Current
  • Resolved customer grievances and complaints in accordance with company policy, ensuring satisfaction standards were met.
  • Maintained comprehensive knowledge of competitor activities, reporting changes in pricing and marketing to management.
  • Completed all sales paperwork, including dispositions, sales orders, and reports, adhering to quality control guidelines.
  • Executed door-to-door solicitations and lobby events, fostering relationships with residential customers and property management.
  • Collected funds and issued receipts following company policies and guidelines.

Patient Care Technician

Medical City Dallas Hospital
Dallas, TX
07.2014 - 12.2024
  • Managed high request volumes to ensure optimal workflow and task prioritization.
  • Directed inquiries to relevant departments, improving response accuracy and productivity.
  • Identified urgent situations, escalating them to supervisors for prompt resolution.
  • Maintained detailed records of requests and actions to ensure data integrity.
  • Streamlined patient care processes by integrating EKG, phlebotomy, and lab testing, reducing wait times.

Lead Cashier

Parking Management Company
Dallas, TX
06.2000 - 08.2023
  • Ensured accuracy of financial transactions while minimizing discrepancies.
  • Trained and mentored staff to enhance efficiency and improve customer satisfaction.
  • Integrated digital payment systems, streamlining operations and accelerating service delivery.
  • Resolved customer issues, upholding high standards of satisfaction and service quality.
  • Led projects focused on enhancing operational efficiency and maintaining financial integrity.

Education

GED -

Little Rock Adult Education Center
Little Rock, AR

Certified Medical Assistant -

Professional Career Development Institute
Norcross, GA

Certified Nursing Assistant -

Pulaski Technical College
Little Rock, AR

Skills

  • Customer service and sales closing
  • Digital payment systems
  • Market analysis
  • Time management
  • Team leadership
  • Multitasking and organization
  • New hire training
  • Patient monitoring
  • Vitals documentation
  • MS Outlook
  • MS Excel

Timeline

Sales Representative

Texas Telcom
01.2025 - Current

Patient Care Technician

Medical City Dallas Hospital
07.2014 - 12.2024

Lead Cashier

Parking Management Company
06.2000 - 08.2023

GED -

Little Rock Adult Education Center

Certified Medical Assistant -

Professional Career Development Institute

Certified Nursing Assistant -

Pulaski Technical College

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