Erica Mitchell
Lancaster,PA
Summary
Self-motivated front office specialist with three years of experience in office and customer service roles. Highly organized and driven with great multitasking, prioritization, and problem solving skills. Experienced with MS Office suite and Medent. Desiring new role where I can continue to grow and excel in healthcare.
Overview
3
3
years of professional experience
Work History
Front Office Specialist
ATI Physical Therapy
Lititz, PA
02.2021 - Current
- Determine amounts due and accept payments.
- Obtain required authorizations in a timely manner.
- Perform insurance verifications prior to patients first appointment.
- Performed all work for two locations and covered for the referral coordinator for 7 months simultaneously.
- Fill in for the office coordinator as needed.
- Schedule appointments, provide forms to fill out, add updated information into computer system.
- Complete cash out report at end of day.
- Prepare daily billing reports and send them to lead billing specialist.
- Assisted in training new employees.
Front Desk Receptionist
VCA Smoketown Animal Hospital
Smoketown, PA
01.2009 - 01.2011
- Answered multi-line phone system and greeted callers enthusiastically.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support by copying, faxing and filing documents.
- Greeted clients upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Helped vet staff by placing pets in exam room, held animals still, keeping pets calm.
- Performed extra duties as assigned.
- Checked pets in and out, scheduled appointments, collected payments.
Education
Bachelor of Science - Healthcare Management/Health Informatics
Colorado Technical University
Colorado Springs, CO11.2024
Skills
- Leadership
- Word processing
- Patient relations
- Medical terminology
- Insurance Verification
- Scheduling and calendar management
- Time management
- Problem-solving
- Social perceptiveness
- Records management
- Typing
- Communication
Accomplishments
- Promoted at two companies for going above and beyond my normal duties and being a natural leader.
- Recognized by management for my commitment to provide excellent customer service.
Timeline
Front Office Specialist
ATI Physical Therapy
02.2021 - Current
Front Desk Receptionist
VCA Smoketown Animal Hospital
01.2009 - 01.2011
Bachelor of Science - Healthcare Management/Health Informatics
Colorado Technical University