Melissa Robin Lockridge
Douglasville,GA
Summary
Hardworking, trustworthy and reliable with strong ability in Customer Service. Strong communication skills, organized, proactive and punctual with team-oriented mentality. I am eager to learn and contribute to team success.
Overview
32
32
years of professional experience
Work History
Front Office Specialist
WellStar Medical Group
02.2022 - Current
- Pre Registration including verifying insurance, confirmation calls, updating documents, collecting copays and balances
- Registration (check in and check out)
- Coordinated referrals to enhance patient continuity of care and streamline processes
- Directed incoming phone calls to appropriate personnel, facilitating efficient communication
- Schedule appts
- Organized medical records to maintain compliance with regulations and support operational efficiency
- Sorted and distributed incoming mail to appropriate departments
- Processed and recorded daily bank deposits for accurate financial tracking
- Knowledgeable with Gammis, Experian, Epic
Practice Manager
Harkins and Silliman Family Dentistry
Douglasville, GA
10.1999 - 09.2021
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Supported practice staff to enhance efficiency and streamline process flow.
- Ensured efficient appointment flow by scheduling and confirming patient visits.
- Communicated with patients with compassion while keeping medical information private.
- Managed customer complaints and resolved issues to ensure satisfaction.
- Complied with OSHA and HIPAA regulations.
- Managed financial transactions by processing payments and adjusting account balances.
- Ordered supplies needed and kept tabs on inventory levels.
- Greeted incoming patients and verified paperwork for efficient intake.
Administrative Assistant
America's Cola Fountain Service
Douglasville, GA
06.1994 - 09.1999
- Coordinated travel and hotel accommodations for international and domestic business meetings, ensuring seamless logistics.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Managed employee timesheet tracking and submission to accounting department for timely payroll processing.
- Streamlined filing and document management systems by coordinating archiving and purging processes for improved accessibility.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA06-1987
Skills
- Customer service
- Office management
- Data management
- Leadership
- Teambuilding
- Conflict resolution
- People skills
- Dependable and trustworthy
- Professional demeanor
Timeline
Front Office Specialist
WellStar Medical Group
02.2022 - Current
Practice Manager
Harkins and Silliman Family Dentistry
10.1999 - 09.2021
Administrative Assistant
America's Cola Fountain Service
06.1994 - 09.1999
High School Diploma -
Mceachern High School