Erica Mitchell
Irving,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Retail Loss Recovery
GM Financial
04.2023 - Current
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Working Accounts with remaining balance past the loan contract date.
- Issuing 1099C's on accounts written off.
- Handling Commercial Vehicle Loan customers with finalizing and closing of accounts.
- Sent Generic Task Assignments for Paid in Full accounts and Credit Bureau updates.
Account Representative II (Lease Charge Off)
GM Financial
05.2018 - Current
- Review the reason for charge off and implemented actions needed to close the accounts.
- Explained the sale of customers vehicles and Deficiency Balance letters sent.
- Addressed Vehicle Inspections and charges associated with the report.
- Processed Refunds given from Vehicle Sales, Insurance and Property Tax.
- Sent any credit corrections needed on customers accounts
Account Representative I (End of Term Lease)
GM Financial
09.2017 - Current
- Collaborated with other departments to address customer needs and service requests.
- Negotiated Payment Efforts to close accounts before charge off.
- Processed client payments and updated accounts.
- Collect on Property Tax Invoices sent per State.
- Partnered with Dealerships on payoffs for customers.
- Submitted Property Tax Abatements needed per State.
Education
Psychology
Langston University
Langston, OKHigh School Diploma -
Washington High School
Kansas City, KS05.2021
Accounting
AVTS Trade School
Kansas City, KS05.2021
Skills
- Account Management
- Document Control
- Project Management
- Account Reconciliation
- Active Listening
- Customer Relations
- High-Volume Environments
- Detailed Evaluations
Timeline
Retail Loss Recovery
GM Financial
04.2023 - Current
Account Representative II (Lease Charge Off)
GM Financial
05.2018 - Current
Account Representative I (End of Term Lease)
GM Financial
09.2017 - Current
Psychology
Langston University
High School Diploma -
Washington High School
Accounting
AVTS Trade School
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