Macy Rodriguez
San Antonio,TX
Summary
Detail-oriented professional with 11 years in customer service and administrative support, skilled in managing sensitive personal and financial information. Communicates effectively and adheres to policies while delivering compassionate support in fast-paced settings. Committed to enhancing client experiences and upholding confidentiality and operational efficiency.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Loss Recovery Account Rep.
GM Financial
01.2017 - Current
- I work both individually and as part of a team to maximize dollars per charged off account to positively impact net losses.
- I provide recovery efforts on charged off accounts through various collection efforts and remedies.
- I have contact with customers, agents, and various external parties (Insurance agencies, Recovery agents, Dealerships, Vehicle repair shops.) in the process of facilitating the resolution for a customers account.
- Negotiate best settlement arrangement possible and perform related internal processes.
- Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
- Provide mentoring and training as needed to team members to develop the utilization of all available resources to accomplish goals.
- Assist in technical training of new hires.
- Handle escalated calls and assist team members with resolution of difficult accounts when necessary.
Sales Coordinator & Delivery Specialist
Ancira Winton Chevrolet
01.2014 - 01.2017
- Receive inbound calls as well as make outbound follow up sales calls checking to see if customers are still in the market or making sure they are enjoying their new purchase.
- Making appointments for appraisals and appointments for sales.
- Attending weekly sales meetings, answering customers' emails, persuading customers into picking our dealership, making sure they know they will be taken care of and that they will be getting the best deal possible.
- Greeting customers as they arrive and ensuring a comfortable, smooth transition to the closing salesman.
Education
Associate of Science - Radiology
Northwest Vista College
01.2020 - 02.2026
High School -
Lytle High School
08.2008 - 05.2011
Skills
- Asset Recovery
- Loan/Contract Analysis
- Credit Analysis
- Financial advisor
- Customer service
- Negotiation skills
- Conflict resolution
- Account management
- Data tracking
- Document management
- Document control
- Regulatory compliance
- Strategic planning
- Effective communication
- Account servicing
- Cash handling
Timeline
Associate of Science - Radiology
Northwest Vista College
01.2020 - 02.2026
Loss Recovery Account Rep.
GM Financial
01.2017 - Current
Sales Coordinator & Delivery Specialist
Ancira Winton Chevrolet
01.2014 - 01.2017
High School -
Lytle High School
08.2008 - 05.2011