Kevin Jackson Sr
Red Oak,TX
Summary
Dynamic professional with a strong work ethic and excellent communication skills, experienced in loss recovery at GM Financial. Proven track record in enhancing team productivity and implementing process improvements, while maintaining high customer satisfaction. Skilled in legal compliance and problem resolution, adept at managing multiple projects efficiently.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Loss Recovery
GM Financial
Arlington, TX
02.2017 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Collections Supervisor
United Auto Credit
Fort Worth, TX
02.2010 - 12.2016
- Supervised daily operations of collections team, ensuring compliance with company policies and regulations.
- Developed training materials to enhance team knowledge on collection strategies and best practices.
- Implemented process improvements that increased efficiency in collections workflow and reduced outstanding accounts.
- Analyzed collections data to identify trends, driving strategic decisions for debt recovery initiatives.
- Mentored staff in effective communication techniques to improve customer interactions and payment resolutions.
- Collaborated with cross-functional teams to streamline processes, enhancing overall operational effectiveness.
- Conducted performance evaluations, providing feedback to foster professional growth among team members.
- Led weekly team meetings to discuss objectives, share insights, and promote a cohesive work environment.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Interviewed and assisted in selection of candidates for collections positions on team of Number.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Documented conversations with consumers and research into accounts.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Prepared and delivered performance reviews of Number collections agents to support continuous improvement of department.
- Identified needs and provided training to clarify expectations of collections agents.
Front End Associate
Bank of America
Fort Worth, TX
04.2006 - 10.2011
- Assisted clients with account inquiries and transactions, enhancing customer service experience.
- Processed customer applications and documentation, ensuring compliance with bank policies.
- Collaborated with team members to resolve client issues efficiently and effectively.
- Provided support in daily branch operations, contributing to overall team productivity.
- Developed knowledge of banking systems and tools to improve operational efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Education
Graduate Certificate -
Job Crops
McKinney, TXHigh School Diploma -
South Oak Cliff
Dallas, TX05.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Organization and time management
- Document review
- Legal writing
- Legal analysis
- Claims review
- Written and verbal communication
- Data entry
- Document preparation
- Documentation processing
- Telephone etiquette
- Bankruptcy code knowledge
- Bankruptcy filing procedures
- Letters and documentation
- Skip tracing
- Legal compliance
- Asset recovery
- Teamwork
- Critical thinking
- Debt settlement
- Payment scheduling
- Notary public
- Legal/Court processes
- Correspondence
- Litigation support
- Legal terminology
- Contract review
- Monitoring plans
- Bankrupt accounts monitoring
- Strong work ethic
Accomplishments
- Consistently earned high-quality scores during post interaction customer surveys.
- Earned "Repossession Agent" Award in 2025.
Certification
- CNP - Certified Notary Public
- SCRA, CERTIFIED
Timeline
Loss Recovery
GM Financial
02.2017 - 03.2026
Collections Supervisor
United Auto Credit
02.2010 - 12.2016
Front End Associate
Bank of America
04.2006 - 10.2011
Graduate Certificate -
Job Crops
High School Diploma -
South Oak Cliff