Giselle Gonzalez
San Antonio,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Loss And Recovery Account Representative
GM Financial
09.2019 - 09.2022
- Maintained compliance with federal and State collection laws in all interactions.
- Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties.
- Collected payments, updated accounts and notified customers of additional responsibilities.
- Release of Vehicles-Account Status update. Accurately advise and inform customer's of process.
- Spanish and English calls
Account Representative
GM Financial
04.2019 - 09.2022
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Negotiated payment schedule and granted extensions of payment deadlines with account holders.
- Receive payments and post amounts paid to customer accounts.
Inbound Sales Representative
Charter Communications, Spectrum
07.2018 - 03.2019
- Promoted residential products and services offered by Spectrum to new and existing customers.
- Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
- Able to show judgment and initiative and to accomplish job duties
Education
High School Diploma -
Stevens High School
San Antonio, TX2013
Skills
- Account Management
- Bilingual
- Document Control
- Communication
- Customer Service
- Product Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Loss And Recovery Account Representative
GM Financial
09.2019 - 09.2022
Account Representative
GM Financial
04.2019 - 09.2022
Inbound Sales Representative
Charter Communications, Spectrum
07.2018 - 03.2019
High School Diploma -
Stevens High School
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