ERICA MORALES
Fort Mill,SC
Summary
Results-driven entrepreneur with a proven track record of building a successful housekeeping and commercial cleaning company from the ground up. Overcoming obstacles and adapting to change has been key to persevering through adversity. Utilizing extensive leadership and management skills, successfully rebuilt both staff and client base while fostering a healthy work environment in current role. Seeking transition from full-time office setting to hybrid or work-from-home environment for future opportunities.
Overview
20
20
years of professional experience
Work History
Business Office Manager
PruittHealth @ Home
Rock Hill, SC
07.2024 - Current
- Overseeing administrative functions, ensuring efficiency in operations, daily reporting, insurance authorization requests and monitoring.
- Maintaining accuracy in documentation based on local and state laws.
- Monitoring unbilled claims and ensure all documentation is acquired for timely billing.
- Onboarding tasks including processing new hire background checks, drug screening and all proper documentation is completed per company policy.
- Fostering an enjoyable and healthy office environment for all staff.
- Assisting the Administrator with tasks including scheduling, marketing events, birthday and holiday celebrations.
- Office and medical supply ordering and organization.
- Biweekly payroll processing.
- Covering for other offices due to illness or PTO.
Owner
Lavender Cleaning Co
Medina, OH
05.2023 - Current
- Maintain ownership, working remotely to aid the operations manager
- Streamline virtual interview processes, enhancing recruitment efficiency and supporting company growth
- Develop and implement process improvements through effective communication with the operations team
- Assist contract negotiations and created estimates, ensuring favorable terms and accurate project forecasts
- Craft comprehensive company documents, paperwork, and training materials, ensuring accuracy and clarity
Owner/Operator
Lavender Cleaning Co
Medina, OH
01.2015 - 05.2023
- Winner of the 2019 'Best of Medina Housekeeping Company'
- Led business operations, optimizing invoicing, scheduling, and inventory to enhance customer satisfaction and operational efficiency
- Cultivated strong client relationships and built rapport with new customers, driving repeat business and fostering loyalty
- Developed estimates and managed contract negotiations, ensuring accurate project scopes and cost-effective solutions
- Designed and implemented comprehensive training programs and company documentation to streamline processes and improve team performance
Teacher
The Learning Garden
Medina, OH
01.2013 - 01.2015
- Designed engaging lesson plans, fostering development and creativity in children, resulting in improved learning outcomes
- Worked closely with parents and staff to address individual student needs, enhancing the overall educational experience
- Maintained accurate daily records of children's activities and behaviors, ensuring compliance with safety and educational standards
Scheduling Supervisor
Cambridge Home Health Care
Medina
01.2009 - 01.2013
- Streamlined patient intake processes, enhancing client onboarding efficiency and ensuring compliance with state guidelines
- Led scheduling operations, managing staff and client schedules, and ensuring 24/7 coverage through on-call responsibilities
- Facilitated team communication by regularly updating management on patient care records, fostering a cohesive work environment
- Utilized data-driven approaches to optimize daily task assistance, promoting client independence and improving care outcomes
- Successfully hired and onboarded new staff, maintaining high standards of care and adherence to regulatory requirements
- Enhanced patient care by maintaining accurate records and ensuring efficient communication with management
Group Home Manager
Regional
Wooster, OH
01.2006 - 01.2009
- Led cross-functional teams to enhance service delivery, improving team efficiency
- Created staff schedules around weekly budgets, organized activities, meal plans, shopping trips, and clientele doctor appointments, ensuring smooth operations
- Monitored compliance with state regulations, ensuring 100% adherence and avoiding potential legal issues
Education
Bachelor of Science - Sociology
Kent State University
North Canton, OH01.2018
Associate of Science - Pre-Nursing
Kent State University
North Canton, OH01.2011
Skills
- Business Development
- Microsoft Office
- Matrix Home and Hospice
- Home Care Home Base
- Customer Relations
- Leadership
- Management
- Process Improvement
- Employee retention and satisfaction
Accomplishments
Lavender Cleaning Company celebrates 10 years in business July 2025.
STRENGTHS
- Leadership: Proven ability to lead teams effectively, fostering collaboration and achieving desired outcomes.
- Adaptability: Skilled at overcoming challenges and adjusting to new situations with ease and flexibility.
- Organizational Skills: Strong proficiency in managing tasks, resources, and schedules efficiently to optimize operations.
- Communication: Excellent verbal and written communication skills, facilitating strong relationships with clients and team members.
Timeline
Business Office Manager
PruittHealth @ Home
07.2024 - Current
Owner
Lavender Cleaning Co
05.2023 - Current
Owner/Operator
Lavender Cleaning Co
01.2015 - 05.2023
Teacher
The Learning Garden
01.2013 - 01.2015
Scheduling Supervisor
Cambridge Home Health Care
01.2009 - 01.2013
Group Home Manager
Regional
01.2006 - 01.2009
Bachelor of Science - Sociology
Kent State University
Associate of Science - Pre-Nursing
Kent State University