Erica Moreno
Louisville,KY
Summary
Committed Department of Corrections employee skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking. Dedicated Crisis Negotiation Team Member focused on understanding different types of communication to ensure the best possible outcome of any given situation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Probation and Parole Officer 1
Commonwealth Of Kentucky
08.2023 - Current
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Arranged substance abuse rehabilitation for offenders.
- Provided court testimony to support court decisions.
- Performed routine home inspections and drug tests for offenders on parole.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Classification and Treatment Officer
Luther Luckett Correctional Complex
08.2022 - 05.2023
- A classification officer works in a correctional facility to assess the needs of inmates
- These duties include conducting interviews, accommodations for disabilities, conducting risk assessments, reviewing case files/jail reports, making referrals to programs and/or treatment facilities
- While being in this role - I am apart of the Crisis Negotiation Team which taught me how to handle escalated situations while using techniques that specifically help de-escalate individuals
- I am currently the Narcotics Anonymous Coordinator and work with inmates who have addiction issues
- I am the caseworker for the Healthy Lifestyle Program which is offenders who were committed as juveniles.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Correctional Officer
Luther Luckett Correctional
09.2021 - 08.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, and recreation.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Enforced rules and regulations to maintain order among inmates.
Allstate Claims Service Specialist
Allstate Insurance Co
12.2019 - 09.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed and implemented strategies to improve claim processes.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Master of Arts - Criminal Justice
New Mexico State University
Las Cruces, NM05.2019
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM05.2019
Skills
- Ethical Standards of Conduct
- Evidence Preservation
- Behavioral Disorders Familiarity
- Self-Defense Techniques
- Inmate Interviews
- Team Meetings
- Corrective Action Planning
- Facility Security
- Physical Restraint
- Firearm Operations
- Emergency Situations
Accomplishments
- Crisis Negotiation Team Member
- Narcotics Anonymous Coordinator
- Caseworker for Healthy Lifestyle Program
- Promoted within a year of being at Luther Luckett Correctional
Certification
- Cardiopulmonary Resuscitation (CPR) Certification, American Red Cross, Expires 2024
- AED/First Aid trained
- Weapons Qualified: 40 cal. GLOCK 23, .223 Rifle, 12 gauge shotgun, 37/40MM Launcher
- Cell Entry/Extraction Qualified
- Restraint Chair Qualified
Timeline
Probation and Parole Officer 1
Commonwealth Of Kentucky
08.2023 - Current
Classification and Treatment Officer
Luther Luckett Correctional Complex
08.2022 - 05.2023
Correctional Officer
Luther Luckett Correctional
09.2021 - 08.2022
Allstate Claims Service Specialist
Allstate Insurance Co
12.2019 - 09.2021
Master of Arts - Criminal Justice
New Mexico State University
Bachelor of Arts - Psychology
New Mexico State University
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