Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Erica Morgan

ROOSEVELT,United States

Summary

Criminal Justice and Philosophy college student currently pursing a BA with background in Front Desk and Customer Service. Strong technical proficiency with work history in POS systems. In-depth knowledge of microsoft word coupled with creating intakes, assisting clients and guest, and answering multi-line telephone abilities. Proven history of performance in customer service, organization, communication and leadership.

Overview

6
6
years of professional experience

Work History

Shift Manager

Shake Shack
Garden City, NY
12.2019 - Current
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Organized special events such as holiday sales or promotional campaigns.
  • Assisted in resolving escalated customer service issues in a timely manner.

Receptionist

Stephen Bilkis & Associates PLLC
Baldwin, NY
02.2022 - 01.2023
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Scheduling and routing clients
  • Directed incoming calls using multi-line telephone system.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided information to callers and connected callers to appropriate people.

Front Desk Receptionist

Blink Fitness
Baldwin, NY
10.2021 - 01.2022
  • Welcome members to front desk and engaged in friendly conversations while conducting check-in process
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.

Seasonal Sales Associate

PINK Victoria Secret
Garden City, NY
11.2019 - 12.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.

Counter Server

Panda Express
Queens, NY
02.2018 - 11.2019
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Managed multiple tasks in high-volume environment.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing
    samples and responding to requests.

Education

High School Diploma -

Hillcrest High School
Jamaica, NY
06.2019

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY

Skills

  • Multi-line telephone skills
  • Business operations understanding
  • Meticulous and organized
  • Proven leader
  • Schedule management
  • Guest service
  • Issue resolution
  • POS system expertise
  • Listening skills
  • Oral and writing communication
  • Team collaboration
  • Front office management

Affiliations

  • Dean List FALL 2023
  • National Society of Leadership and Success Member
  • GPA 3.0
  • High School Honor Roll 2017-2019
  • Member of Argument and Debate

Timeline

Receptionist

Stephen Bilkis & Associates PLLC
02.2022 - 01.2023

Front Desk Receptionist

Blink Fitness
10.2021 - 01.2022

Shift Manager

Shake Shack
12.2019 - Current

Seasonal Sales Associate

PINK Victoria Secret
11.2019 - 12.2020

Counter Server

Panda Express
02.2018 - 11.2019

High School Diploma -

Hillcrest High School

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

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Erica Morgan