ERICA NELSON
Atlanta,GA
Summary
Dental office manager overseeing daily operations and vendor relations. Focus on enhancing patient retention and reducing costs through effective team collaboration and communication. Skilled in scheduling, inventory management, and compliance, ensuring a seamless workflow and high patient satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Office Manager
Beautiful Smiles
12.2023 - Current
- Oversaw schedules, managed facility needs, and coordinated with vendors to ensure seamless operations.
- Ordered office inventory and tracked expenses to support budget management.
- Demonstrated ability to manage multiple tasks efficiently in fast-paced environments.
- Utilized strong verbal and written communication skills to foster positive relationships with staff and clients.
- Resolved daily issues promptly and redirected concerns to appropriate channels.
- Provided cross-departmental support to enhance operational efficiency and meet team objectives.
Dental Assistant/Lead
Beautiful Smiles
01.2022 - 12.2023
- Assisted with restorative, cosmetic, and surgical procedures.
- Performed digital X-rays, impressions, charting, and patient education.
- Ensured OSHA/CDC compliance while managing sterilization processes to uphold patient safety standards.
- Enforce infection control protocols and oversee instrument sterilization processes
- Ensured availability of dental supplies for efficient operations, monitor inventory levels
- Coordinated front desk operations, scheduling, and inventory management to streamline patient flow.
- Trained new hires and mentored clinical staff to enhance adherence to office protocols.
Lead Dental Assistant
Lily Smiles Center
11.2020 - 01.2022
- Assisted in performing fillings, crowns, root canals, extractions, and hygiene procedures to support quality patient care.
- Prepared operatories and sterilized instruments to ensure safe and efficient treatment environment.
- Verified patients' insurance eligibility prior to appointments to streamline administrative processes.
Education
Dental Assisting Program -
UEI College
Morrow, GAHigh School Diploma -
UEI College
Morrow, GASkills
- Dental procedures
- Infection control
- Regulatory compliance
- Insurance billing
- Electronic charting
- Patient assessments
- Office management
- Inventory control
- Scheduling coordination
- Operational scheduling
- Facility management
- Equipment management
- Appointment scheduling
- Cross-functional collaboration
- Data gathering
- Staff training
- Issue resolution
- Issue management
- Time management
- Office administration
- Customer support
- Care coordination
- Room setup
- Verbal and written communication
- Operational scheduling
- Room setup
Certification
- CPR/BLS
- RADIOLOGY
- Willing to expand duties if Needed
Languages
- English
Awards Activities
- Most Innovative Employer of the Year (2021)
- Overall Best Employee Division Two (2024)
- Onboarding Project Lead (2023)
Timeline
Office Manager
Beautiful Smiles
12.2023 - Current
Dental Assistant/Lead
Beautiful Smiles
01.2022 - 12.2023
Lead Dental Assistant
Lily Smiles Center
11.2020 - 01.2022
Dental Assisting Program -
UEI College
High School Diploma -
UEI College