Sinthya Herrera
Plantation,FL
Summary
With the skills already obtained in my previous work experience, I will further my knowledge and continue to grow in a professional work environment. Through my originality and responsibility, I wish to acquire a position in which my expertise will be considered an asset.
Overview
11
11
years of professional experience
Work History
Office Manager/Dental Treatment Coordinator
My Dentist For Life ®
06.2020 - Current
- Kept track of KPI’s and statistics weekly. Average closing rate on treatment plans of 70%
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Streamlined patient scheduling processes to enhance workflow efficiency.
- Developed training programs for new hires to foster team integration and skill development.
- Developed and implemented office protocols, improving overall operational workflows and patient satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Dental Treatment Coordinator
The Dental Lounge
09.2022 - 01.2024
- Coordinated patient treatment plans, ensuring seamless communication between dental teams and patients.
- Scheduled appointments and managed patient flow to optimize office efficiency.
- Educated patients on treatment options, enhancing understanding and compliance with care plans.
- Utilized dental management software to maintain accurate patient records and billing information.
Dental Assistant/Treatment Coordinator
Las Olas Dental Centre
07.2018 - 10.2020
- Administering treatment plans, taking digital radiographs, chairside assisting with routine cleaning and tray set up for specialized procedures, making patients feel as relaxed as possible and preparing them for treatment.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Cashier
Chick-fil-A
04.2015 - 10.2020
- Excellent customer service skills and positive attitude as demonstrated by receiving employee of the month.
- Serving 80-100 customers per hour with 100% accuracy, marketing, cash handling, supervising, meeting deadlines, sales history.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL04.2026
Certified Dental Assistant - Dental Assistant
Florida Career College
Pembroke Pines, FL07.2018
High School Diploma -
South Plantation High School
Plantation, FL06.2016
Skills
- Insurance verification
- Phone etiquette
- HIPAA compliance
- Treatment Planning
- Dental procedures
- Case presentation
- Financial arrangements
- Dental terminology
- Punctual and reliable
- Accounts receivable
Languages
- English
- Spanish
Timeline
Dental Treatment Coordinator
The Dental Lounge
09.2022 - 01.2024
Office Manager/Dental Treatment Coordinator
My Dentist For Life ®
06.2020 - Current
Dental Assistant/Treatment Coordinator
Las Olas Dental Centre
07.2018 - 10.2020
Cashier
Chick-fil-A
04.2015 - 10.2020
Certified Dental Assistant - Dental Assistant
Florida Career College
High School Diploma -
South Plantation High School
Associate of Arts - Business Administration And Management
Broward College