Erica Nicks
Belleville,MI
Summary
Dynamic medical professional with 25 years of experience in clinical and administrative functions, poised to deliver exceptional support in patient care. Recognized for fostering effective communication within healthcare teams and ensuring seamless collaboration to enhance patient outcomes. Demonstrates strong adaptability to evolving priorities, consistently prioritizing the needs of patients and colleagues. Proficient in managing patient interactions, overseeing medical records, and executing essential office support tasks with precision and professionalism.
Overview
30
30
years of professional experience
Work History
Medical Assistant
Corewell Health
09.2017 - Current
- Acquired vital signs from diverse patient demographics. Assisted with clinical documentation utilizing Epic EHR. Administered various injections, including vaccines and antibiotics. Supported physicians during in-office procedures, including I&D wound care and minor outpatient surgeries. Performed a range of X-rays, including chest and extremities. Collected samples for CLIA-waived tests such as HCG, Strep A, influenza, RSV, A1C, POC glucose testing, and urinalysis. Operated Sofia COVID/flu machine. Familiar with autoclave sterilization processes and machine maintenance.
Medical Assistant
Cherry Hill Village Family Medicine
10.2012 - 05.2017
- Acquired vital signs for diverse patient demographics. Recorded and documented patient complaints, vital signs, and problem lists. Assisted with electronic medical records using Amazing Charts EMR and Meditouch medical billing program. Reconciled medication lists for multiple patients. Performed venipuncture on adult patients using appropriate equipment. Handled medication refill requests promptly via phone, Updox patient portal, or in-person, directing issues to the physician or nurse. Supported patient triaging and appointment scheduling. Processed referrals for imaging and specialist appointments. Aided patients in scheduling urgent or special needs appointments. Balanced cash drawer daily and prepared weekly collection reports. Verified insurance and coverage for a wide range of policies. Conducted point-of-care testing for CLIA waived procedures and collected samples for viral testing. Administered various injections, including allergy and antibiotic injections.
Lead Medical Assistant / IT Team Lead
Infinity Primary Care - Common Sense Primary Care
06.2010 - 06.2012
- Recorded and monitored patient vital signs, including blood pressure, pulse, temperature, weight, and height, during each visit. Supported the implementation of policies and procedures in line with patient-centered medical home guidelines. Assisted with administering injections, including immunizations and medications. Helped physicians with various office procedures and managed patient telephone calls under supervision. Provided technical support for office equipment, including laptops and desktops, serving as a liaison between the office and central technical support. Attended information meetings and communicated updates to office staff. Managed medical supply and vaccine inventory, including ordering supplies.
Medical Assistant
University of Michigan Health System
01.1996 - 01.2001
- Administered injections Obtained and recorded patient vitals on both adult and pediatric patients Directly handled the updating of the MCIR database for the office Responsible for the administration of patient education for immunizations Assisted with various out patient Pediatric, Obstetric, and Internal Medicine Procedures Maintained patient medical records Responsible for maintaining cleanliness of medical equipment Created a patient flow database for the tracking and streamlining of obstetric patients in the office.
Medical Assistant
University of Michigan Urology Department
06.2009 - 08.2009
- Responsible for the testing of patient acquired urine specimens in the laboratory Prepared slides for microscopic view of abnormal samples Assisted physicians with multiple tasks during specific procedures Obtained and recorded specific patient vitals, history, and demographics using an Electronic Medical Record system Responsible for the disassembly, cleaning /sterilizing, and reassembly of a wide variety of procedural equipment Organized and prepared exam rooms for various urological procedures Performed ultrosonic bladder scans using appropriate equipment
Medical Assistant
Manpower Staffing
09.2009
- Acquired vital signs on a wide range of patient demographic types. Recorded and documented complaints, vitals, and problem lists. Reconciled medication lists for various patients. Facilitated the creation of narcotics agreements between the patient and the physician/office if necessary Performed Venipuncture on adult patients in the office using appropriate equipment. Obtained and handled medication refill requests in a timely manner using an automated call in line, directing necessary issues to the physician/nurse. Handled distribution of medication samples when needed. Performed quality control checks on office and laboratory equipment daily.
Education
Certificate - Medical Assistant
Ross Medical Education Center
MI06-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EPIC EHR
- Cover My Meds
- Availity
SUMMARY OF QUALIFICATIONS
Excellent and professional intercommunication skills through telephone and personal situations. In depth training for NextGen EHR computer systems. Experience with Amazing Charts and MediTouch Billing Software, also with multiple versions of EPIC. Compassionate and empathetic interaction skills acquired by 20 years of working with a wide range of patients of various ages and situations. Extensive knowledge of both front clinical/clerical duties and back office clinical duties. In depth experience with trouble shooting in office technical issues involving computers, server systems, voip phone systems as well as working with all Microsoft Office products.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Corewell Health
09.2017 - Current
Medical Assistant
Cherry Hill Village Family Medicine
10.2012 - 05.2017
Lead Medical Assistant / IT Team Lead
Infinity Primary Care - Common Sense Primary Care
06.2010 - 06.2012
Medical Assistant
Manpower Staffing
09.2009
Medical Assistant
University of Michigan Urology Department
06.2009 - 08.2009
Medical Assistant
University of Michigan Health System
01.1996 - 01.2001
Certificate - Medical Assistant
Ross Medical Education Center