Erica Ocano
Tolleson,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Willingness to learn and very teachable, ready to go the extra mile. Easy to be around, self-motivated individual.
With 20 plus years in customer service.
Overview
20
20
years of professional experience
Work History
Hairstylist
Self Employed Services
01.2018 - 01.2023
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
Staffing Coordinator
Ascend Staffing
01.2023 - 05.2023
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning
- Using e mails for communication with clients, over seeing 15 clients per day and over 65 employees, managed payroll and E Verify.
Customer Service Representative
Shamrock Towing
01.2007 - 03.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Worked with Phoenix Police department for impound vehicles in violations.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Help drivers with locations did some dispatching to assist the police with prompt service. Giving them ETA. Also had other police departments as well as Highway Patrol.
Recruiter
Friedman Marketing
01.2003 - 01.2007
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Did consumer research, data entry of consumers opinions and sent to manufacturers to give the consumers opinions for upcoming products.
Education
Cosmetology License - Cosmetology
D’Image
Phoenix, AZ09.2020
Skills
- Coordinate Recruitment Strategies
- Staff Coordination
- Microsoft Office
- Routing Orders
- Microsoft Windows
- Prioritizing Calls
- Microsoft Outlook
- Microsoft Excel
- Dispatching Field Personnel
- Time Management
- Credit Card Payment Processing
- Multi-Line Phone
- Critical Thinking
- Quality Control
- Invoice Verification
- Order Picking and Processing
- Leadership
- Verifying Shipments
Timeline
Staffing Coordinator
Ascend Staffing
01.2023 - 05.2023
Hairstylist
Self Employed Services
01.2018 - 01.2023
Customer Service Representative
Shamrock Towing
01.2007 - 03.2009
Recruiter
Friedman Marketing
01.2003 - 01.2007
Cosmetology License - Cosmetology
D’Image
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