Erica Owens
Osseo
Summary
Dynamic Life Enrichment Associate at Hillsdale County Medical Care Facility, skilled in dementia care and relationship building. Enhanced resident engagement through innovative programming, fostering inclusivity and mental stimulation. Proven teamwork and communication abilities led to improved family involvement and satisfaction, while meticulous documentation ensured compliance with privacy regulations.
Developed skills in community-focused environment, specializing in creating engaging and meaningful activities. Demonstrates exceptional communication and organizational abilities. Looking to transition into new field, utilizing transferable skills to make significant impact.
Overview
8
8
years of professional experience
Work History
Life Enrichment Associate
Hillsdale County Medical Care Facility
08.2023 - Current
- Trained new Life Enrichment Associates on best practices, contributing to an efficient and cohesive team environment.
- Developed strong relationships with families and caregivers, providing updates on resident progress and involving them in enrichment activities.
- Maintained detailed records of resident participation and progress, utilizing data to inform future programming decisions while adhering to privacy regulations.
- Created an inclusive environment for residents, prioritizing diversity and inclusivity in programming and community interactions.
- Encouraged mental stimulation by providing opportunities for intellectual engagement like book clubs or art classes within the community setting.
- Promoted physical wellness among residents by facilitating exercise classes catered to individual abilities and mobility levels.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Machine Operator/Assembler
PLAS-TEC
04.2018 - 06.2018
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Mentored new employees on proper machine operation procedures, boosting team performance and reducing errors.
Intimates and Accessories Specialist
Kohl's
10.2016 - 10.2017
- Enhanced sales by providing expert advice on accessories to customers.
- Delivered exceptional customer service, resulting in improved client satisfaction.
- Organized and maintained inventory for efficient stock management.
- Assisted customers with product selection to enhance their shopping experience.
- Improved display aesthetics by arranging accessories in an appealing manner.
- Handled customer inquiries and resolved issues to ensure a positive experience.
- Processed transactions accurately and efficiently to maintain customer trust.
- Provided personalized recommendations to meet individual customer needs.
- Supported store management in maintaining a clean, visually appealing retail space that attracted customers and encouraged browsing.
- Organized product displays according to visual merchandising guidelines, optimizing accessibility and appeal of accessories assortment.
Education
High School Diploma -
Mesick High School
Mesick, MI06-2008
Skills
- Dementia care
- Activity coordination
- Behavioral support
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- CPR certification
- Effective communication
- Relationship building
- Documentation and recordkeeping
Gap explanation
The Large time gap between jobs was due to developed and worsening mental health issues then pregnancy and the Covid pandemic. For several years of that I was a stay at home mom. I'm happy to discuss this further if need be.
Timeline
Life Enrichment Associate
Hillsdale County Medical Care Facility
08.2023 - Current
Machine Operator/Assembler
PLAS-TEC
04.2018 - 06.2018
Intimates and Accessories Specialist
Kohl's
10.2016 - 10.2017
High School Diploma -
Mesick High School
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