Erica Pastrano
San Antonio
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in client coordination and team collaboration, committed to enhancing service quality and maintaining a welcoming environment.
Overview
4
4
years of professional experience
Work History
Busser
Casa Rio
SAN ANTONIO
05.2026 - Current
- Assisted servers by delivering food and beverages promptly.
- Cleared and reset tables for incoming guests at busy restaurant.
- Maintained cleanliness of dining area, ensuring a welcoming environment.
- Supported kitchen staff by organizing supplies and utensils efficiently.
- Collaborated with team members to enhance overall service quality.
Intake Coordinator
Girling personal care
San Antonio
01.2023 - 04.2024
- Coordinated communication between clients, caregivers, and healthcare providers.
- Scheduled appointments and confirmed client eligibility for services.
- Assisted in developing care plans based on client needs and preferences.
- Managed patient intake processes and ensured accurate data entry.
- Maintained client records in compliance with privacy regulations.
Team Lead
Regal Cinemas
SAN ANTONIO
07.2022 - 01.2023
- Supervised daily operations and ensured smooth workflow in the cinema.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels and ordered supplies for concession stands.
- Assisted in resolving customer complaints with effective communication skills.
Education
High School Diploma -
VICTORY LEARNING CENTER
San Antonio, TX02-2012
Skills
- Food service
- Client coordination
- Team leadership
- Inventory management
- Data entry
- Table setting
- Customer service
- Care plan development
- Problem resolution
- Workflow optimization
- Relationship building
Timeline
Busser
Casa Rio
05.2026 - Current
Intake Coordinator
Girling personal care
01.2023 - 04.2024
Team Lead
Regal Cinemas
07.2022 - 01.2023
High School Diploma -
VICTORY LEARNING CENTER