ERICA PAYNE

• Provide executive oversight for multi-site, multi-state Hospital Medicine and Emergency Medicine operations.
• Manage operational budgets exceeding $6M in contribution margin.
• Supervise and mentor 5 operational leaders.
• Drive financial performance, labor management strategies, and productivity optimization.
• Partner with physician dyad leaders and hospital executives to align strategic initiatives.
• Lead proforma development, team expansion planning, and contract strategy discussions.
• Focus on cost containment, subsidy management, and operational efficiency improvements.
• Directed operational strategies to enhance patient care delivery across multiple facilities.
• Implemented process improvements that increased operational efficiency and reduced costs.
• Led cross-functional teams in the execution of strategic initiatives, aligning with organizational goals.
• Oversaw resource allocation and budgeting to ensure optimal use of capital and personnel.
• Collaborated with executive leadership to align operational goals with organizational objectives and initiatives.

• Responsible for on-site operational leadership and support of 5 Sound Physicians Hospital Medicine practices and 4 critical care practices, 100+ employees across 5 hospitals, 6 programs, 2 specialties, 5 executive suites and 5 medical staff offices, partnering with a physician dyad leader. Collaborate with hospital partners while managing and guiding a team of hospital medicine clinicians and support staff. Maintain a visible presence while supporting the practice clinical team and removing operational barriers. Built and maintain professional relationships with the entire practice team, hospital C-suite executives, case management, community providers and specialty physicians.
• Developed and implemented policies, procedures, and systems to streamline office operations and improve overall practice efficiency
• Oversee budgeting and financial management, including monitoring revenue streams, controlling expenses, and negotiating vendor contracts to maximize profitability with cost reductions
• Maintain compliance with regulatory requirements and implemented strategies to enhance practice performance and quality outcomes
• Collaborate with physicians and team members to drive continuous quality improvement and enhance patient satisfaction levels

• Developed and enhanced relationships with Physicians, leadership, and key community partners to promote collaborative operating plans that generated strategic value for patients, providers, and the overall community. Led regular meetings covering operations, presented financial reports and value optimization strategies. Served as a key liaison between Hospital leadership and Physicians and community partners.
• Lead service lines Anesthesia, Cardiology, CV Surgery, General Surgery, Behavioral Health, Infectious Disease, Gastroenterology, foot and Ankle, Pain Management, Cancer Center and Pulmonary
• Lead the day-to-day operations of multiple specialty and anesthesia practices within the region, ensuring seamless functioning and adherence to best practices.
• Implemented cost-effective strategies to optimize revenue cycle management, resulting in improved financial performance and increased profitability for the practices.

Served as the administrative and operational leader for the northeastern region. Led operation efforts for the Implementation of new urgent care service line, ensuring optimally efficient operations. Directed project management activities and Growth initiatives

• Implemented New Urgent Care Facilities from planning to go-live
• Lead operations and budget management for multiple medical practices within a designated region, ensuring financial goals were met and expenses were controlled.
• Skillfully developed departmental goals, objectives, and standards of performance, policies, and procedures
• Lead and directed fiscal operations, including planning budgets, authorizing expenditures
• Demonstrated ability to lead and motivate outstanding healthcare teams

• Established and maintained strong relationships with clients, vendors, and internal departments to ensure seamless communication and collaboration.
• Acted as a bridge between different teams by facilitating meetings, coordinating projects, and addressing any issues or conflicts that arose.
• Developed and implemented effective communication strategies to enhance the flow of information and improve overall team efficiency.
• Conducted regular follow-ups and check-ins to ensure that all stakeholders were informed and satisfied with the progress of projects and initiatives.