ERICA PECKHAM
Traverse City,MI
Summary
Dynamic and results-oriented professional with a proven track record at Munson Health Care, adept in workflow optimization and team collaboration. Excelled in enhancing pharmacy operations and customer satisfaction, demonstrating exceptional problem-solving skills and adherence to confidentiality standards. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
29
29
years of professional experience
Work History
Pharmacy Technician
Munson Health Care
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Fill pyxis machines throughout hospital with medications for nurse use.
Food Service Associate
Gibbys Fries
07.1996 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
Assistant Manager
Maurices Grand Traverse Mall
01.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Costco Wholesale
08.2017 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - General Studies
Traverse City Central High School
Traverse City, MI06.2001
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Munson Health Care
07.2024 - Current
Assistant Manager
Maurices Grand Traverse Mall
01.2024 - 07.2024
Sales Associate
Costco Wholesale
08.2017 - 04.2022
Food Service Associate
Gibbys Fries
07.1996 - Current
High School Diploma - General Studies
Traverse City Central High School
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