Erica Pedro-Lopez
Immokalee,FL
Summary
Dedicated professional with strong organizational skills, and a proven track record in customer service, teamwork, and management. Skilled in identifying security risks and implementing inventory controls. Ready to leverage experience and skills to excel, and contribute positively in a new role.
Overview
10
10
years of professional experience
Work History
Liquor Store Manager
Discount Liquor
Immokalee, Florida
12.2023 - Current
- Implemented inventory control systems to track stock levels and minimize shrinkage losses.
- Ensured compliance with all local laws regarding alcohol sales by checking identification cards before allowing purchases.
- Trained new employees on operational procedures, product knowledge, customer service techniques, and safety protocols.
- Cultivated relationships with customers, suppliers, and staff to enhance store operations.
- Identified security risks and implemented measures to prevent theft and vandalism.
- Maintained cleanliness standards throughout the store at all times, according to company policies.
- Processed returns and exchanges in accordance with company policies.
Massage Therapist
Florida Academy
Fort Myers, Florida
08.2025 - 01.2026
- 600-Hour Swedish Massage Therapy Program with a full scope of practice and ethics.
- Executed diverse massage techniques, including Swedish, deep tissue, and hot stone, tailored to individual client needs.
- Assessed clients' medical history, injuries, and/or conditions to determine appropriate massage techniques and avoid any potential risks.
- Engaged with clients to ensure comfort and satisfaction during sessions, adapting techniques and pressure based on feedback.
- Developed positive relationships with clients through active listening and communication.
- Provided a welcoming and relaxing environment, enhancing overall client experience and satisfaction.
- Completed studies in anatomy, kinesiology, physiology, pathology, client assessment, client treatment, and planning.
Server
Texas Roadhouse
Naples, Florida
11.2020 - 11.2023
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Provided excellent customer service by anticipating needs, and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly, and professional manner.
- Checked in with guests during meal service, replenishing drinks and catering to additional requests to enhance dining experience.
- Memorized menu to help diners make informed meal choices.
- Promoted additional items, including appetizers, drinks, and desserts, contributing to increased sales.
- Sanitized hands and surfaces to ensure compliance with health regulations.
- Trained new waitstaff on proper procedures, ensuring consistent service quality and adherence to standards.
Server
Seminole Casino
Immokalee, Florida
08.2018 - 10.2020
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Provided excellent customer service by anticipating needs, and responding promptly to requests.
- Checked in with guests during meal service, replenished drinks, and catered to additional requests, enhancing overall dining experience.
- Monitored guests' dining experience to verify satisfaction with each course.
- Resolved customer complaints and inquiries promptly, ensuring guest satisfaction and retention.
- Set up linens, dishes, and silverware to prepare the tables for customers.
- Cleaned and sanitized hands and surfaces to maintain food safety standards and comply with health regulations.
Server/Hostess
Ribcity
Immokalee, Florida
01.2016 - 07.2018
- Greeted guests warmly, ensuring a welcoming atmosphere and positive first impression.
- Provided exceptional customer service to ensure that guests left satisfied.
- Trained new hosting employees on protocols to enhance guest experience and streamline service.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Processed phone and online orders, maintaining food quality and readiness for timely pickups.
- Monitored the cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment.
Education
Graduate Certificate - Massage Therapy
Florida Academy
Fort Myers, FL01-2026
High School Diploma -
Immokalee High
Immokalee, FL05-2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Time management
- Strong work ethic
- Organizational skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Massage Therapist
Florida Academy
08.2025 - 01.2026
Liquor Store Manager
Discount Liquor
12.2023 - Current
Server
Texas Roadhouse
11.2020 - 11.2023
Server
Seminole Casino
08.2018 - 10.2020
Server/Hostess
Ribcity
01.2016 - 07.2018
Graduate Certificate - Massage Therapy
Florida Academy
High School Diploma -
Immokalee High