Erica Perez-Berdal
Lash Effects Studio
Tucson,AZ
5
years of professional experience
Experienced shop owner with strengths in business operations, client service, and staff training. Skilled in scheduling, pricing strategy, and daily studio coordination to improve customer satisfaction and support steady business growth.
Work History
Shop Owner
4 Years 7 Months- Directed daily studio operations, ensuring smooth client flow and service quality.
- Managed appointment scheduling, confirmations, and calendar coordination for optimized booking.
- Oversaw sanitation protocols and equipment readiness to maintain safe service standards.
- Developed client relationships through consultations, service recommendations, and follow-up communication.
- Coordinated inventory ordering, product tracking, and retail stock organization.
- Led staff training on service procedures, customer experience, and studio expectations.
- Implemented social media promotions to support brand visibility and client engagement.
- Monitored sales, expenses, and administrative records to support business decisions.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Education
Cosmetology - Beauty
Skills
Networking and partnerships
Pricing strategy
Business operations
Marketing experience
Studio upkeep
Customer service
Staff hiring and training
Social media marketing
Customer feedback analysis
Staff hiring
Client management
Timeline
Shop Owner
Lash Effects Studio
03.2022 - CurrentRead More
Artistic Beauty College
Cosmetology from Beauty
Read More