Erica Raspberry
St Louis,MO
Summary
Detail-oriented administrative professional with over 10 years of experience in office support, enrollment services, and customer care across healthcare and educational settings. Adept at managing multi-line communication systems, scheduling, and records with a focus on accuracy and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Academic Support Assistant Intermediate
SSM Health
Richmond Heights, USA
12.2021 - Current
- Assisted providers with documentation and managed patient charts to maintain accurate records.
- Coordinate interpreter services and prior authorizations for contraceptive care.
- Communicate effectively with patients, families, and medical staff in person, telephone, and/or email.
- Provided front-desk and call center support, greeting patients, scheduling appointments, handling inquiries, verifying insurance, ensuring exceptional service throughout.
- Maintained office inventory and ensured functionality of equipment for smooth office operations.
Enrollment Services Counselor I
St. Louis Community College
St. Louis, USA
04.2024 - 12.2024
- Served as primary contact for current and prospective students, guiding them through admissions and enrollment processes.
- Facilitated financial aid applications, course registration, and advising using CRM Recruit and Banner to support student success.
- Ensured accurate records and compliance with NACAC and NAFSAA guidelines to uphold institutional integrity.
Enrollment Processing Specialist
St. Louis Community College
St. Louis, USA
06.2022 - 04.2024
- Processed admission applications and enrollment documents, ensuring accuracy and timely completion to facilitate student enrollment.
- Resolved residency, tuition, and student type issues using Banner system, enhancing student experience and compliance.
- Supported transcript intake, scanning, and student communication, improving workflow efficiency and documentation accuracy.
Business Services Specialist
St. Louis Community College
St. Louis, USA
07.2018 - 11.2021
- Processed requisitions, purchase orders, and reimbursements to ensure compliance with college policies and timely financial operations.
- Provided backup cashiering services and supported finance operations through Banner, maintaining accurate financial records.
- Coordinated facility rentals, collaborating with departments including Police and IT to streamline scheduling and usage.
Bookstore Assistant I (part-time)
St. Louis Community College
St. Louis, USA
01.2014 - 06.2018
- Oversaw bookstore operations, ensuring efficient sales, accurate inventory management, and responsive customer support.
- Processed cash and card transactions at point of sale.
- Facilitated training for new employees and assisted in store opening and closing procedures.
Education
Associate of Arts - General Studies
St. Louis Community College At Forest Park
St. Louis, MO05.2018
High School Diploma -
Vashon High School
St. Louis, MO06.1998
Skills
- Student Information Systems
- Human Resource Systems
- Financial Software
- Payment Processing
- Healthcare Management
- Regulatory Compliance
- Reporting Tools
- EPIC
- Parchment
- National Student Clearinghouse
- Mobile Payment Solutions
- Resource Allocation
- BDM
- RECRUIT
- MS Office Suite
- Web Development
- Cisco Finesse
- Teams
- Zoom
- Skype
- Problem resolution
- Staff coordination
- Multi-system management
- Data entry
- Detail oriented
- Time management
- Multitasker
- Self-starter
- Fast learner
- Proactiveness
- Accountability
- Critical thinking
- Data entry
- Critical thinking
References
Available upon request.
Volunteer Experience
Shadow Day – Medical Assisting Front & Back Office Operations, Dr. Danita Cole, Internal Medicine, 05/10, 314-645-3677
Timeline
Enrollment Services Counselor I
St. Louis Community College
04.2024 - 12.2024
Enrollment Processing Specialist
St. Louis Community College
06.2022 - 04.2024
Academic Support Assistant Intermediate
SSM Health
12.2021 - Current
Business Services Specialist
St. Louis Community College
07.2018 - 11.2021
Bookstore Assistant I (part-time)
St. Louis Community College
01.2014 - 06.2018
Associate of Arts - General Studies
St. Louis Community College At Forest Park
High School Diploma -
Vashon High School