ERICA Rawls
HUMBLE,TX
Summary
Clinic coordinator with extensive experience in high-volume healthcare settings. Specializes in enhancing patient satisfaction through effective issue resolution and streamlined administrative processes. Collaborates cross-functionally to ensure compliance and operational excellence, while training staff to uphold quality standards.
Overview
1
1
Certification
18
18
years of professional experience
Work History
PATIENT ADVOCATE/REFERRAL COORDINATOR
Baylor St. Luke's Cancer Center
Houston, TX
03.2023 - Current
- Acted as a liaison between patients, providers, and insurance carriers to resolve payment and authorization concerns
- Resolved complex patient issues related to billing, insurance, and care coordination, contributing to improved patient satisfaction
- Managed triage protocols and follow-up coordination, enhancing care delivery efficiency
- Directed scheduling operations for adolescent and minor care services, facilitating access to preventive and sexual health appointments
- Collaborated cross-functionally with clinical and administrative teams to ensure seamless day-to-day operations
- Assisted with daily operations across multiple departments, ensuring workflow efficiency. across multiple departments and assist with scheduling transcription and referrals
- Trained and supervised staff on transcription and referral scheduling to standardize processes
- Led onboarding and system access setup for new hires and physicians across multiple departments
- Onboard new employees and physicians ensuring timely access to necessary systems and completion of documentation
- Supervised weekly staffing schedules, ensuring optimal resource allocation and clinic coverage to meet patient needs
- Analyzed data for monthly Press Ganey reports, providing insights for leadership to drive quality improvement initiatives
- Ensured compliance in billing practices through accurate coding and timely documentation
- Oversaw enrollment processing and maintained strict adherence to federal and state documentation guidelines
CLINICAL COORDINATOR
Baylor College of Medicine
Houston, TX
04.2019 - 03.2023
- Scheduled appointments for minors and adolescents, facilitating access to well exams, STD screenings, and contraceptive consultations
- Triaged incoming phone calls and coordinated follow ups with clinical staff
- Processed insurance verifications and applications, ensuring compliance with guidelines and enhancing patient service
- Applied appropriate billing codes and managed data entry in accordance with state and federal guidelines
- Coordinated patient scheduling and managed high call volumes, optimizing workflow across radiology services
- Scheduled radiologic procedures including CT, MRI, and ultrasound with full insurance verification and pre-authorization support
- Delivered prompt and professional service as the primary point of contact for imaging inquiries
MEDICAL (RADIOLOGIST/LVN TEMP)
Addison Medical Group Medical Clinic of Houston
Houston, TX
11.2018 - 03.2019
- Scheduled and registered patients for follow-ups, diagnostics, and initial visits using Epic software
- Scheduled diagnostic imaging appointments and verified insurance pre-authorizations
- Enhanced coordination between clinical teams and patients to support timely and efficient care
- Managed daily payment reconciliation to ensure accurate financial records
- Processed co pays and patient balances
- Managed front desk operations and ensured accurate patient check-in and documentation procedures
- Answered phones and scheduled visits across departments
- Composed official correspondence and internal communication to streamline clinic workflows
CV SCHEDULER II
Houston Methodist Hospital
Houston, TX
03.2014 - 08.2018
- Coordinated and scheduled high-volume diagnostic testing and physician appointments for oncology patients
- Scheduled patient appointments and diagnostic tests using Epic
- Coordinated with clinical staff to resolve patient needs and enhance service delivery
- Managed front office operations and streamlined patient check-out process
- Delivered patient services as a coordinator and licensed vocational nurse in a clinical setting.
- Supported rooming and triage of patients, preparing them for efficient nurse or physician consultations
- Collaborated with clinical staff to ensure timely review and routing of critical patient paperwork
PATIENT SERVICE COORDINATOR/LVN
MD Anderson Cancer Center
Houston, TX
12.2008 - 02.2014
- Triaged and roomed patients for nurse and physician consults, enhancing workflow efficiency
- Scheduled follow-up visits and diagnostic procedures to support patient care continuity
- Coordinated paperwork submission for provider review, facilitating timely patient follow-up
- Managed billing and coding processes accurately
Education
Bachelor of Science - Health, Sociology
Prairie View A&M University
Prairie View, TX12-2005
Skills
- Patient advocacy coordination
- EPIC charting
- insurance verification
- bill coding
- Software proficiency
- Detail-oriented service
Certification
Licensed Vocational Nurse, Medical Assistant
Timeline
PATIENT ADVOCATE/REFERRAL COORDINATOR
Baylor St. Luke's Cancer Center
03.2023 - Current
CLINICAL COORDINATOR
Baylor College of Medicine
04.2019 - 03.2023
MEDICAL (RADIOLOGIST/LVN TEMP)
Addison Medical Group Medical Clinic of Houston
11.2018 - 03.2019
CV SCHEDULER II
Houston Methodist Hospital
03.2014 - 08.2018
PATIENT SERVICE COORDINATOR/LVN
MD Anderson Cancer Center
12.2008 - 02.2014
Bachelor of Science - Health, Sociology
Prairie View A&M University