ERICA Reyes
Cicero,IL
Summary
Dedicated healthcare access professional with extensive experience in facilitating seamless patient registration processes. Expertise in patient communication, insurance verification, and data management ensures reliable support in fast-paced environments. Collaborative team player adept at adapting to evolving organizational needs while consistently achieving goals. Recognized for maintaining high standards and delivering exceptional results that enhance patient experiences and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Uchicago Medicine Adventhealth
North Riverside, IL
12.2024 - Current
- Facilitated patient registration and insurance verification to ensure accurate data entry.
- Coordinated appointment scheduling, optimizing patient flow and enhancing service delivery.
- Managed patient inquiries, providing timely information and resolving issues effectively.
- Collaborated with clinical staff to streamline check-in processes, improving efficiency.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Lead GI Technician
The Glen Endoscopy Center
Glenview, IL
10.2019 - 09.2024
- Operated endoscopic equipment to facilitate procedures and ensure patient safety.
- Assisted in the preparation and organization of procedure rooms for efficient workflow.
- Monitored patients' vital signs during procedures, ensuring continuous safety oversight.
- Supported physicians during complex procedures, anticipating needs and assisting with critical tasks.
- Implemented process improvements that reduced procedure turnaround times significantly.
- Assisted in the diagnosis of gastrointestinal disorders through accurate collection and processing of biopsy specimens.
- Maintained safe working environments by adhering to strict infection control policies and procedures.
- Mentored new technicians joining the team, fostering an environment conducive to learning and professional growth.
GI TECH
Highland Park Hospital
Highland Park, IL
05.2018 - 10.2019
- Clean, disinfect, or calibrate scopes or other endoscopic instruments according to manufacturer recommendations and facility standards.
- Perform safety checks to verify proper equipment functioning.
- Collect specimens from patients using standard medical procedures.
- Assist physicians or registered nurses in the conduct of endoscopic procedures.
- Prepare suites or rooms according to endoscopic procedure requirements.
- Place devices, such as blood pressure cuffs, pulse oximeter sensors, nasal cannulas, surgical cautery pads, and cardiac monitoring electrodes, on patients to monitor vital signs.
PATIENT CARE TECHNICIAN
La Grange Hospital
La Grange, IL
08.2015 - 05.2018
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Collect specimens, such as urine, feces, or sputum.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
CERTIFIED NURSING ASSISTANT
The Admiral at the Lake
Chicago, IL
06.2013 - 07.2015
- Responded to patient call signals, lights, bells, and intercom systems to assess and address patient needs.
- Assisted in changing bed linens and making beds. Helped maintain cleanliness and comfort in living spaces. Supported overall guest satisfaction through attention to detail.
- Engaged with patients to assess feelings and determine requirements for social and emotional assistance.
- Assisted patients with meals and beverages. Provided support to individuals during dining experiences. Facilitated nourishment for patients in need.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Education
A.S. - Nursing
Morton College
Cicero, IL08-2014
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Medical terminology
- Strong empathy
- Problem-solving
- Money handling
- Eligibility determination
- Team leadership
- Spanish and English fluency
- Attention to detail
Certification
Certified nursing assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Representative
Uchicago Medicine Adventhealth
12.2024 - Current
Lead GI Technician
The Glen Endoscopy Center
10.2019 - 09.2024
GI TECH
Highland Park Hospital
05.2018 - 10.2019
PATIENT CARE TECHNICIAN
La Grange Hospital
08.2015 - 05.2018
CERTIFIED NURSING ASSISTANT
The Admiral at the Lake
06.2013 - 07.2015
A.S. - Nursing
Morton College