Erica Richburg
The Bronx,NY
Summary
Experienced residential support professional with strengths in crisis intervention, intake procedures, and conflict resolution. Known for active listening, attention to detail, and maintaining safe, organized environments.
Overview
16
16
years of professional experience
Work History
Community Technician
BRC
New York, New York
10.2025 - Current
- Provided support to BRC residents in daily tasks, fostering respectful community interactions.
- Resolved conflicts using effective communication and active listening skills, and promoting a harmonious environment.
- Coordinated with case managers, security, and staff to address and prioritize resident needs.
- Assisted with intake, room checks, and resident movement throughout site.
- Completed safety rounds and checked common areas for concerns.
- Reported hazards and followed BRC safety procedures and site rules.
- Maintained clean common spaces and stocked supplies for daily operations.
- Recorded incidents, resident requests, and shift activity in logs.
Special Needs Bus Monitor
D&j Transport
The Bronx, New York
10.2023 - 06.2024
- Supported special needs students during daily transport, ensuring their comfort and safety throughout D&J Transport routes.
- Monitored passenger behavior and maintained calm, safe bus environment.
- Secured wheelchairs, harnesses, and mobility equipment before departure.
- Facilitated safe boarding and exiting of the bus for students, promoting their independence and security.
- Communicated route changes and student needs with drivers and families.
- Inspected bus seating, safety straps, and emergency equipment before trips.
- Followed transportation policies for student supervision and safety compliance.
- Reported incidents, concerns, and route updates to D&J Transport supervisors.
- Reported accidents or hazardous situations immediately to the supervisor.
- Guided and supported students, fostering a safe and orderly environment during bus rides to enhance their overall transport experience.
- Assisted in loading and unloading wheelchair-bound students onto the bus safely.
clerk
Unites States Postal Service
Ossining, New York
05.2016 - 06.2020
- Processed postage and retail transactions using postal point-of-sale systems.
- Sorted incoming and outgoing mail following United States Postal Service procedures.
- Verified addresses and prepared mail for forwarding and delivery.
- Assisted customers with packages, PO boxes, and postage questions.
- Scanned accountable mail using USPS tracking and record systems.
- Organized mail trays, bundles, and dispatch materials to ensure timely delivery for carriers.
- Applied postal regulations when handling mail, parcels, and forms.
- Reconciled daily cash drawer and prepared postal reports.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones promptly, addressing customer inquiries and directing calls.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of paperwork to minimize processing errors and ensure compliance.
- Processed customer orders promptly and accurately.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Prepared deposits according to established procedures.
House Manager
Services for the UnderServed Inc
New York, New York
05.2010 - 06.2016
- Supervised residential staff and coordinated daily house operations for Services for the UnderServed residents.
- Maintained safe living conditions through inspections, supply checks, and hazard reporting.
- Prepared incident reports and communicated concerns to supervisors and support staff.
- Coordinated appointments, transportation, and community services to enhance access and support for residential program participants.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Provided assistance communicating, typing correspondence or obtaining information.
- Maintained confidentiality of patient health information in compliance with privacy regulations.and personal information private and confidential.
- Participated in care coordination conferences and staff meetings to improve skills set.
- Supervised shift operations and directed team workflow for an employer.
- Coordinated staff assignments and adjusted coverage for changing workload.
- Documented shift activities, incidents, and attendance to maintain accurate employer records and ensure accountability.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift proactively.
- Demonstrated professional behavior as a role model for staff, fostering a positive work environment.
- Monitored security and enforced loss prevention strategies during a shift.
Education
Some College (No Degree) - Liberal Arts And Sciences
College of New Rochelle
The Bronx, NYSkills
- Crisis intervention
- Intake procedures
- Case coordination
- Incident reporting
- Safety assessments
- Residential services
- Shift coordination
- Community engagement
- Team coordination
- Attention to detail
- Skilled multi-tasker
- Conflict resolution
- Active listening
- Resident records
Accomplishments
- 5 years of service award
- 100 percent customer service award provided by USPS
- 7 Years of shelter service experience , 6 years of acting as shift supervisor
Timeline
Community Technician
BRC
10.2025 - Current
Special Needs Bus Monitor
D&j Transport
10.2023 - 06.2024
clerk
Unites States Postal Service
05.2016 - 06.2020
House Manager
Services for the UnderServed Inc
05.2010 - 06.2016
Some College (No Degree) - Liberal Arts And Sciences
College of New Rochelle