Erica Riser
Wasilla,AK
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Alaska Adventure Unlimited. Excelled in staff management and account reconciliation, boosting team sales goals by over 20% at Alaska Denali Tours. Demonstrates exceptional organizational skills and customer service, ensuring meticulous financial record accuracy and client satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Alaska Adventure Unlimted
Wasilla, AK
12.2010 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Sales
Alaska Denali Tours
Wasilla, AK
02.2006 - 09.2010
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Exceeded monthly sales goals by implementing effective sales strategies and techniques.
Education
High School Diploma -
Polaris High
Anaheim, CA06.1988
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Scheduling and calendar management
Clear oral/written communication
Account Reconciliation
Scheduling Coordination
Inventory Control
Staff Management
Timeline
Office Manager
Alaska Adventure Unlimted
12.2010 - 02.2024
Sales
Alaska Denali Tours
02.2006 - 09.2010
High School Diploma -
Polaris High