ERICA RIVERA
Dallas,TX
Summary
Versatile Property Manager experienced in cost-effective property operations and maintaining high occupancy rates. Achieved steady revenue generation through effective collaboration with tenants, owners, and service providers. Focused on enhancing tenant experiences and driving property performance through conflict resolution, budget management, and proactive communication.
Overview
20
20
years of professional experience
Work History
Property Manager
Valiant Residential
Farmers Branch, Texas
01.2026 - Current
- Achieved tenant satisfaction by guiding prospective renters through the leasing process. by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Facilitated tenant communication to address concerns, enhancing relationships and resolving issues for improved satisfaction and retention.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw property maintenance and coordinated repairs with contractors and vendors.
- Conducted regular property inspections to maintain standards and compliance.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Recommended property improvements based on evaluations of property conditions to enhance overall quality and appeal.
- Improved NOI through rent growth and expense management.
- Prepared detailed budgets and financial reports for properties.
- Responded to customer inquiries in a timely manner.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Planned and executed special activities to drive facility growth and boost resident morale.
- Developed community engagement strategies to enhance online presence.
- Analyzed feedback to improve community programs and services offered.
Property Manager
Bridge Property Management
Dallas, Texas
01.2022 - 12.2025
- Implemented leasing strategies to attract prospective tenants and fill vacancies.
- Managed tenant relations and resolved issues to ensure satisfaction and retention.
- Handled resident complaints and expedited maintenance requests.
- Oversaw property maintenance and coordinated repairs with contractors and vendors.
- Conducted regular property inspections to maintain standards and compliance.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Developed budgets and monitored expenses for effective financial management.
- Prepared detailed budgets and financial reports for properties.
- Prepared reports on property performance for senior management review.
- Trained staff on policies, procedures, and customer service expectations.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed marketing plans to promote vacant units through SOCI.
Property Manager
Glorious Sun Management
Dallas, TX
04.2008 - 06.2016
- Collected monthly assessments, rental fees, deposits, and payments.
- Enforced lease agreements and maintained compliance with local regulations.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Solicited and analyzed bids for repairs, renovations, and maintenance to ensure cost-effective solutions.
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared detailed budgets and financial reports for properties.
- Escalated critical issues to property manager to ensure immediate resolution.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Updated tenant and unit information to keep current in Amsi system.
- Solicited and analyzed bids for repairs, renovation, and general maintenance.
- Showed prospects around property, highlighting features, and redirecting concerns to capture interest.
- Handled move-outs inspections and all security deposit refunds/forfeits.
- Executed evictions following state laws and procedures.
- Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
- Prepared monthly financial performance reports to track revenue trends and manage expenses.
- Schedule makeready staff and vendors for quick turnover.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Organized meetings between owners and tenants to address issues and enhance communication.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Leasing Agent
W.A.K Management
Dallas, TX
05.2006 - 04.2008
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Followed up with tenants to ensure timely lease renewals.
- Motivated prospective tenants to complete applications following property tours, enhancing lead conversion.
- Checked rental eligibility by following company's verification process.
- Executed strategies to enhance tenant satisfaction, contributing to reduced vacancy rates.
- Increased occupancy through dynamic marketing initiatives.
- Drove occupancy growth through targeted marketing initiatives.
- Verified rental eligibility based on company guidelines.
Education
Some College -
Cedar Valley College
Lancaster, TXSkills
- Multi-family property management
- Knowledge of leasing and market conditions
- Fair housing mandates
- Sales and marketing
- Budgeting
- AMSI and Yardi
- Blue Moon, SOCI, Rent Cafe, Rent Dynamics, Trello, SightPlan, Biltz, Dymuso
- Minol
- Skilled multi-tasker
- Conflict resolution
- Critical thinking
- Blue Moon, SOCI, Rent Cafe, Rent Dynamics, Trello, SightPlan, Biltz, Dymuso,
- Attention to detail
- Work ethic
- Leadership
Languages
- English, Full Professional
- Spanish, Professional
Timeline
Property Manager
Valiant Residential
01.2026 - Current
Property Manager
Bridge Property Management
01.2022 - 12.2025
Property Manager
Glorious Sun Management
04.2008 - 06.2016
Leasing Agent
W.A.K Management
05.2006 - 04.2008
Some College -
Cedar Valley College