Erica Roberts
Wyandotte,MI
Summary
Adaptable professional with strong conflict resolution and time management skills. Experienced in high-pressure environments, ensuring guest satisfaction and operational compliance through efficient processes and effective teamwork.
Overview
4
4
years of professional experience
Work History
Cast Member
MJR Digital Cinemas
Southgate, MI
11.2024 - Current
- Provided excellent customer service during film screenings and events.
- Engaged with guests to foster a lively atmosphere, enhancing overall enjoyment of events.
- Resolved patron inquiries and issues swiftly, contributing to positive guest experiences.
- Facilitated ticket sales and concessions, enhancing customer satisfaction through efficient transactions.
- Maintained cleanliness in auditoriums and public areas throughout shifts.
- Performed daily operational tasks such as cash handling and stocking merchandise.
- Inspected tickets before admission was granted to verify authenticity.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
Crew Lead
Little Caesars Pizza
Wyandotte, MI
09.2023 - 11.2024
- Supervised crew members to ensure efficient pizza preparation and customer service.
- Maintained high standards of customer service during peak hours.
- Delegated work to staff, prioritizing tasks and setting goals to enhance group productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored kitchen operations for compliance with health regulations and company policies.
- Implemented daily cleaning schedules to uphold sanitation standards in the kitchen.
- Fostered collaboration among team members and encouraged open communication across all management levels.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Ensured accurate cash handling procedures were followed at all times.
- Monitored store cash income and identified shortages.
Crew Member
Little Caesars Pizza
Wyandotte, MI
11.2021 - 09.2023
- Prepared pizzas and menu items to ensure consistency with established recipes and standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Served food promptly to enhance guest satisfaction and create positive dining experiences.
- Prepared pizzas and other menu items according to established recipes.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation.
- Monitored food quality to uphold company standards for presentation and customer enjoyment.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Bachelor of Arts - Criminology & Criminal Justice
University of Michigan, Dearborn
Dearborn, MI12-2027
Skills
- Communication skills
- Conflict resolution
- Pressure handling
- Adaptability
- Time management
- Skilled problem solver
- Leadership qualities
- Self-awareness
- Integrity
Timeline
Cast Member
MJR Digital Cinemas
11.2024 - Current
Crew Lead
Little Caesars Pizza
09.2023 - 11.2024
Crew Member
Little Caesars Pizza
11.2021 - 09.2023
Bachelor of Arts - Criminology & Criminal Justice
University of Michigan, Dearborn