ERICA ROBERTSON
Pittsburgh,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Regional Sales Director
GLOBE LIFE - AMERICAN INCOME LIFE DIVISION
2023.04 - 2023.12
- Managed a territory driving over 5 million in sales.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Manage confidential information with discretion and tact
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Attended weekly meetings to discuss and optimize strategies.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
Senior Sales Manager
Globe Life - American Income Division
2018.11 - 2023.04
- Managed a territory driving over 2 million in sales
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with clients.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Junior Sales Manager
Globe Life - American Income Division
2016.09 - 2018.11
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
- Managed a team of sales associates, providing guidance and support to ensure individual growth and achievement of targets.
- Fostered a positive work environment by recognizing strong performance and providing constructive feedback to drive continuous improvement.
- Conducted 20 presentations per week to clients while training new team members
Sales Producer
Globe Life - American Income Divison
2016.06 - 2016.09
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
- Achieved consistent sales targets by utilizing effective prospecting techniques and maintaining a strong pipeline of potential clients.
- Made 1,000 calls each week to clients
- Met with 20 clients each week and presented the insurance options to them
- Developed increased referral based business by creating strong relationships with clients
- Contributed to team success through active participation in weekly meetings, sharing insights on market trends and collaborating on strategies for tackling common challenges faced by colleagues.
- Exceeded sales targets and became a top producer within three months
Education
Bachelors of Psychology - BA -
THE PENNSYLVANIA STATE UNIVERSITY
Erie, PA01.2015
Skills
- Time Management
- Sales Planning
- Staff Oversight
- Meetings and Presentations
- Client Relationships
- Proactive Communication
- Detailed Organization and Prioritization
- Employee Recruitment
- Creative Problem Solving
- Proficient in: Microsoft Office (Word, Outlook, Excel, PowerPoint) Canva, Zoom, Calendly, CRMs
- Leadership. decision-making & emotional intelligence
- Public Speaking
Accomplishments
- Top Sales Producer - 2017
- Team MVP - 2018
- #1 Sales Trainer Internationally -2019
- #1 Sales Trainer in Agency - 2019
- #3 Manager Internationally - 2020
- #2 Manager in Agency - 2021
- #3 Manager in Agency - 2022
Timeline
Regional Sales Director
GLOBE LIFE - AMERICAN INCOME LIFE DIVISION
2023.04 - 2023.12
Senior Sales Manager
Globe Life - American Income Division
2018.11 - 2023.04
Junior Sales Manager
Globe Life - American Income Division
2016.09 - 2018.11
Sales Producer
Globe Life - American Income Divison
2016.06 - 2016.09
Bachelors of Psychology - BA -
THE PENNSYLVANIA STATE UNIVERSITY
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