ERICA RODRIGUEZ

• Provided friendly, professional customer service while assisting customers with purchases, returns, and product inquiries.
• Operated POS systems and accurately processed cash, credit, debit, and digital transactions.
• Managed photo department services by assisting customers with photo orders, printing and assembling custom photo products, and producing passport photos in accordance with U.S. requirements.
• Stocked merchandise, maintained organized displays, and replenished inventory throughout the store.
• Promoted Walgreens Rewards enrollment, Walgreens Credit Card applications, and customer satisfaction surveys to support customer loyalty and store performance goals.
• Prepared merchandise for sales floor by pricing or tagging.
• Followed company safety, security, and loss prevention procedures.
• Assisted with opening and closing procedures and maintained a clean, organized sales floor.
• Successfully multitasked in a fast-paced, high-volume store by balancing cashier duties, stocking, photo services, and customer assistance throughout each shift.

• Greeted all customers with a friendly and positive attitude and provided efficient and accurate customer service.
• Received and sorted hundreds of donations daily in a fast-paced environment.
• Assessed donated items and organized inventory for processing.
• Safely operated pallet jack to load shipments and document inventory.
• Maintained clean, organized, and safe work areas.
• Resolved customer concerns professionally and assisted management as needed.

• Delivered friendly customer service while operating the cash register.
• Prepared fresh pretzel products from scratch using commercial bakery equipment, ensuring top quality standards.
• Took phone orders and assisted customers with menu selections.
• Maintained cleanliness, sanitation, and food safety standards.
• Collaborated with team members to streamline service processes during peak hours.
• Completed opening and closing duties while working in a fast-paced environment.

3.6 GPA and an honor student on the Dean’s List

Honor student with an SAT score of 1300 and extracurricular activities, including the Spanish National Honor Society