Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Erica Royal

Chicago,IL
Erica Royal

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness.
  • Offering experience in BOH roles.
  • Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
  • Willingness to take on added responsibilities to meet team.
  • Dependable team player with solid background in fulfillment.
  • Highly productive, organized and efficient with the stamina to stand or walk for long hours.

Overview

10

Years of professional experience in customer service

Work History

Amazon

Fulfillment Associate
12.2021 - Current

Job overview

  • Accepted, processed and quickly filled orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Verified items correctly matched to sales check for packing and shipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Packaged fragile items with protective padding to prevent damages during shipments.

CVS Pharmacy

Operational Supervisor
04.2013 - 11.2021

Job overview

  • Led opening and closing procedures and conducted cashier drops, and cash control.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise within the store.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Processed checks, cash and credit purchases or refunds.

Education

St. Louis College of Health Careers
St Louis, MO

Certificate from Medical Assisting

University Overview

Sumner High School
St Louis, MO

Diploma from General Studies
01.1999 - 06.2000

University Overview

Skills

  • Money handling
  • Product restocking
  • Cashier training
  • Store opening/closing procedures
  • Multi-tasking skill
  • Problem-Solving
  • Product packaging
  • Able to lift 50 pounds
  • Dependable and reliable
  • Heavy lifting
  • Training and auditing employees
  • Customer Order Fulfillment
  • Willing to Learn
  • Organized Paperwork

Certification

  • 20 hours Unarmed Security Guard Training
  • Perc Card

Timeline

Fulfillment Associate
Amazon
12.2021 - Current
Operational Supervisor
CVS Pharmacy
04.2013 - 11.2021
Sumner High School
Diploma from General Studies
01.1999 - 06.2000
St. Louis College of Health Careers
Certificate from Medical Assisting

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Erica Royal