Erica Ruiz

• Managed front desk operations, ensuring a welcoming environment for clients and visitors.
• Scheduled appointments efficiently, maximizing counselor availability and client satisfaction.
• Handled incoming calls, directing inquiries to appropriate staff members promptly.
• Maintained accurate records of patient information and appointment schedules using electronic health record systems.

• Greeted clients and managed appointment scheduling to ensure efficient office operations.
• Maintained patient records using electronic health record (EHR) systems to enhance data accuracy.
• Assisted therapists by preparing client documentation and intake forms promptly.
• Handled phone inquiries and directed calls to appropriate staff members for effective communication.
• Collecting co-pays and maintaining medical records
• Billing
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Provided remote receptionist and administrative support for patients and office staff.

Verified patient insurance eligibility and benefits to ensure coverage prior to services.

Submitted insurance claims accurately and in a timely manner.

Reviewed patient and insurance information for accuracy and updated records as needed.

Communicated with insurance companies regarding eligibility, benefits, and claim submissions.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Facilitated communication between patients and medical staff, enhancing care coordination.
• Processed insurance claims and verified coverage for accurate billing practices.
• Maintained electronic health records with precision, ensuring data integrity and compliance.
• Worked with EMR Software