Summary
Overview
Work History
Education
Skills
Timeline
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Erica Sanders

St Louis,MO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dollar Tree
Saint Louis, MO
07.2024 - Current
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Processed credit card transactions accurately and efficiently.
  • Balanced cash drawers at the end of each shift.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Transport Driver

Ryder
Saint Louis, MO
07.2024 - Current
  • Delivered cargo safely to assigned destinations in a timely manner.
  • Maintained accurate records of deliveries, pickups, and mileage logs.
  • Provided excellent customer service throughout all stages of delivery process.
  • Reported any incidents or accidents to management immediately.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Demonstrated ability to handle emergency situations calmly and effectively.

Local Transport Driver

Sentinel Transportation
St Louis, MO
01.2024 - 07.2024
  • Checked vehicle before and after trips to ensure tire pressure, oil, and other fluid levels were adequate.
  • Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
  • Transported goods between locations in a timely manner while obeying traffic laws.
  • Managed paperwork associated with deliveries including bills of lading, manifests, delivery receipts .
  • Stayed up-to-date on weather conditions in order to plan routes accordingly.
  • Planned daily schedules and routes based on customers' needs as outlined in daily manifests and route sheets.

Truck Driver

Lucky Trans Inc
04.2023 - 01.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Truck Driver

A-Express LLC
05.2022 - 04.2023
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
  • Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
  • Managed proper transportation of dangerous goods with no incidents.

Truck Driver

Fedex Custom Critical
08.2019 - 05.2022
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Delivered customer orders to homes and places of business within established time frames.
  • Retained valid proof of insurance and registration in vehicles.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed transfers at hubs and final destinations to keep routes on schedule.

Truck Driver

Swift Transportation
12.2017 - 07.2019
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Hooked and unhooked trailers from tractor and converter dollies.

Education

High School Diploma -

Sikeston High School
Sikeston MO
05.2013

Skills

  • Guest Services
  • Telephone management
  • Cash Handling
  • Route Management
  • Loading and Unloading
  • Time Management
  • Cargo Security
  • Work Logging
  • Heavy Lifting
  • Attention to Detail
  • Delivery Documentation
  • Problem Solving
  • Critical Thinking
  • Trip Planning

Timeline

Customer Service Representative

Dollar Tree
07.2024 - Current

Transport Driver

Ryder
07.2024 - Current

Local Transport Driver

Sentinel Transportation
01.2024 - 07.2024

Truck Driver

Lucky Trans Inc
04.2023 - 01.2024

Truck Driver

A-Express LLC
05.2022 - 04.2023

Truck Driver

Fedex Custom Critical
08.2019 - 05.2022

Truck Driver

Swift Transportation
12.2017 - 07.2019

High School Diploma -

Sikeston High School

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Erica Sanders