Erica Sapp
Riverview,FL
Summary
Accomplished Office Manager with a proven track record at Brightstarr Consultant, adept in maintaining confidentiality and providing exceptional customer service. Excelled in office administration and organizational skills, significantly enhancing operational efficiency. Demonstrated leadership by mentoring junior staff at Red School House, fostering a supportive and productive work environment.
Overview
24
24
years of professional experience
Work History
Office Manager
Brightstarr Consultant
01.2019 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Baker
Home Based
06.2016 - 09.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Caregiving
06.2011 - 08.2015
Stay at home Mom
Learning Center 3-year-old
Our Lady Queen of Martyrs Catholic School
08.2007 - 06.2011
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Head Teacher
Red School House
10.1999 - 08.2006
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
No Degree - Child Care
Nova Southeastern University
Davie, FL02.2001
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Brightstarr Consultant
01.2019 - 03.2024
Baker
Home Based
06.2016 - 09.2018
Caregiving
06.2011 - 08.2015
Learning Center 3-year-old
Our Lady Queen of Martyrs Catholic School
08.2007 - 06.2011
Head Teacher
Red School House
10.1999 - 08.2006
No Degree - Child Care
Nova Southeastern University
High School Diploma -
Dillard High School
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