Erica Schminkey
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Tailgatez
07.2016 - Current
- Led daily restaurant operations, ensuring exceptional service and guest satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Oversaw compliance with health regulations, maintaining safety standards throughout the establishment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Server
Kitty's Cafe
01.2016 - 07.2016
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate order timing and special requests.
- Trained new servers on restaurant procedures, menu offerings, and customer engagement techniques.
Education
High School Diploma -
Conemaugh Township
Davidsville, PA06-1997
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Tailgatez
07.2016 - Current
Server
Kitty's Cafe
01.2016 - 07.2016
High School Diploma -
Conemaugh Township