Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Erica Schoen

Mercer

Summary

Very reliable and willing to work any hours needed in order to complete all task to their entirety. Quick learner with computer programs given. Good customer service background. Willing to relocate to: Pittsburgh, PA - Erie, PA - Cleveland, OH Authorized to work in the US for any employer

Overview

13
13
years of professional experience

Work History

Documentation Review Representative

First National Bank Of Pennsylvania
Hermitage, PA
08.2025 - Current

-Review B2B and Commercial loans, real estate and non real estate, for accuracy.

-Place exceptions for any inaccurate or missing information. Through the queue and through mail.

-Remove exceptions when items are completed.

-Process Change in Terms

-Process Letter of Credit closing.

-Assist in payoff quotes, brokerage statements and UCC filing.

-Assist in any additional work and cross training

Compliance Specialist

Farmers National Bank
Niles, OH
09.2022 - Current
  • Review Marketing Material
  • Test departments to make sure regulations are being followed
  • Complaint Management

Audit Pipeline Analyst

CrossCountry Mortgage, LLC
Brecksville, OH
07.2021 - 08.2022
  • Review settlement statements and closing disclosures in Encompass for accuracy
  • Prepare quarterly reports to track loan products by state.

Mortgage Delivery Associate

First National Bank
Hermitage, PA
11.2018 - 06.2021
  • Preparing loans to sell to investors and making sure all information is clear and correct before sending
  • Information
  • Gathering missing information from other departments
  • Follow up with investors to get funding in a timely manner
  • As addition, balance sheet reconciliations and end of month reporting.

Office Manager

Levin Furniture
Hermitage, PA
09.2018 - 11.2018
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Compile customers finance information and send information into finance company.
  • Prepare the office staff schedule and answer questions from staff.

Office Assistant

Goldsteins Furniture & Bedding
Hermitage, PA
09.2016 - 09.2018
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Compile customers finance information and send information into finance company.

Internship

Southwest Community Chamber of Commerce
Bridgeville, PA
04.2016 - 06.2017
  • Plan events
  • Take payments from members and input in QuickBooks
  • Answer member questions
  • Update members through Constant Contact

Sales Associate

Guess factory outlet
Grove City, PA
02.2014 - 10.2014
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.

Retail Salesperson

OshKosh B'gosh
Grove City, PA
04.2013 - 10.2013
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.

Education

Associates - Business Management

Pittsburgh Technical College
Oakdale, PA
07.2016

Skills

  • Word
  • Data Entry
  • Mortgage Knowledge
  • Investor Knowledge
  • Accounts Payable
  • Balance Sheet Reconciliation
  • Account Reconciliation
  • General Ledger Reconciliation
  • Bank Reconciliation
  • Office Management
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Adobe Acrobat
  • Windows
  • Documentation review
  • Analysis skills

Assessments

  • Written communication — Proficient May 2021
  • Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
  • Basic attention to detail — Proficient May 2021
  • Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Work motivation — Proficient September 2020
  • Level of motivation and discipline applied toward work Full results: Proficient
  • Administrative support professional fit — Proficient May 2021
  • Measures the traits that are important for successful administrative support professionals Full results: Proficient
  • Indeed Assessments provides skills tests that are

Timeline

Documentation Review Representative

First National Bank Of Pennsylvania
08.2025 - Current

Compliance Specialist

Farmers National Bank
09.2022 - Current

Audit Pipeline Analyst

CrossCountry Mortgage, LLC
07.2021 - 08.2022

Mortgage Delivery Associate

First National Bank
11.2018 - 06.2021

Office Manager

Levin Furniture
09.2018 - 11.2018

Office Assistant

Goldsteins Furniture & Bedding
09.2016 - 09.2018

Internship

Southwest Community Chamber of Commerce
04.2016 - 06.2017

Sales Associate

Guess factory outlet
02.2014 - 10.2014

Retail Salesperson

OshKosh B'gosh
04.2013 - 10.2013

Associates - Business Management

Pittsburgh Technical College