Job Search Status
Open to workDesired start date: Flexible
Jenna Dobes
Waterloo,IA
Work Preference
Summary
Experienced with review processes and quality assurance. Utilizes critical thinking and analytical skills to ensure thorough and accurate evaluations. Track record of effective communication and collaboration in diverse team settings.
Results-driven professional prepared to excel in review processes and quality assurance. Proven track record of enhancing operational efficiency and maintaining high standards. Known for effective collaboration and adaptability, with strong skills in analysis and problem-solving.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Documentation and Review Specialist/HME
UnityPoint at Home
Waterloo, IA
05.2025 - 03.2026
- Works in Bright tree entering and confirming consignments
- Ensured CPAP equipment met insurance requirements for patients with change of insurance
- Conducted thorough reviews and verifications of insurance coverage to ensure compliance and support patient needs.
- Reviewed patient documentation for accuracy and compliance with regulatory standards.
- Collaborated with interdisciplinary teams to enhance care coordination and patient outcomes.
- Developed training materials for new staff to ensure adherence to best practices.
- Analyzed data trends to identify areas for process improvement in patient reviews.
- Led quality assurance initiatives, resulting in streamlined review processes and reduced errors.
- Established strong relationships with patients, addressing concerns promptly and maintaining open lines of communication.
- Conducted audits of completed reviews to maintain high-quality standards across the department.
- Implemented feedback mechanisms to continuously improve review workflows and efficiency.
- Served as a subject matter expert on various projects, providing valuable input towards achieving project objectives in a timely manner.
- Contributed to continuous improvement initiatives by participating in process assessments and offering actionable suggestions for enhancement opportunities.
- Identified areas of improvement in operational workflows, leading to increased productivity and reduced errors.
- Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.
- Collaborated with 3 cross-functional teams to improve overall review efficiency and effectiveness.
- Conducted thorough evaluations for better compliance and risk mitigation.
- Managed a high volume of reviews within tight deadlines, ensuring timely completion and client satisfaction.
- Implemented best practices for documentation management, ensuring easy access to critical information when needed.
- Promoted a positive work environment by facilitating open discussions and encouraging feedback from team members.
- Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
- Reviewed and assessed quality of documentation for compliance with regulatory standards.
- Conducted detailed analyses to identify discrepancies in reports and recommend corrective actions.
Certified Administrative Assistant/EPIC Superuser
UnityPoint at Home
Waterloo, IA
10.2022 - 05.2025
- Database updating and management for clinician equipment when in the field or in office
- Epic reports created and sent to leadership, management, other medical offices
- Organized Downtime Binder and updated practices as relayed by home office
- Printed emergency reports for supervisors of all patients from Downtime computer in case of power loss. These reports supplies information for the crisis patients that needs to be called immediately to check on supplies.
- Printing Epic training and education binders for new employees, emailing new updates and changes of Epic guides as directed by the Epic team.
- Delegating duties to volunteers as needed
- Responsible for First Impressions and training of new employees
- Complete Human Resource paperwork for new hires, including updating certifications and licensing of new hires
- Assisting other UPaH offices as needed with training, organization, and development of resources availability
- Onsite IT for computer repairs, updates, tracking and ordering
- Connecting with IT to complete repairs, updates, and other support issues
- Submits hardware and security requests for new and existing employees as needed
- Organized education binders for clinicians with condition fact sheets
- Order all materials from Printshop
- Order medical and office supplies as needed
- HRS medical tablet trainings
- HRS troubleshooting with clinicians and patients
- Add and Remove employees to email groups
- Planning office events, “You Matter Day”, “Summer Jam” or 75+ employees
- Conducting N-95 FIT testing
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Facilitated communication between healthcare providers and patients, enhancing overall patient experience.
- Streamlined office procedures, improving workflow efficiency and reducing administrative errors.
- Developed training materials for new staff, fostering knowledge transfer and operational consistency.
- Implemented process improvements that enhanced data entry accuracy and reduced processing time.
- Led team meetings to discuss operational challenges, promoting collaborative problem-solving initiatives.
- Mentored 5 junior administrative staff, providing guidance on best practices and organizational policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported 5 executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Medical Records and Health Information Technician
MercyOne Medical Center
Waterloo, IA
08.2017 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Diagnosed and resolved technical issues with medical equipment to ensure optimal patient care.
- Conducted routine maintenance on devices, enhancing reliability and performance standards.
- Worked flexible holiday work hours, if on the week days.
Certified Administrative Medical Secretary
Covenant Clinic
Waterloo, IA
12.2015 - 08.2017
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Streamlined appointment scheduling using electronic health record systems to enhance patient flow.
- Coordinated communication between medical staff and patients, ensuring timely dissemination of information.
- Managed patient records with precision, maintaining compliance with HIPAA regulations and confidentiality standards.
- Assisted in insurance verification processes, fostering improved billing accuracy and patient satisfaction.
- Developed training materials for new administrative staff, enhancing onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced patient wait times and increased overall operational efficiency.
- Led initiatives to enhance front desk operations, resulting in a more organized and welcoming environment for patients.
- Mentored junior staff in administrative procedures, promoting skill development and teamwork within the office environment.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Assisted in the coordination of community outreach programs, promoting awareness of available healthcare services and resources.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
- Coordinated multidisciplinary team meetings, facilitating effective communication among healthcare providers for optimal patient care.
- Organized diagnostic test results for easy access by healthcare providers during patient consultations or rounds.
- Prepared comprehensive medical reports by compiling relevant data from multiple sources including lab results, imaging studies and clinical notes.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained current and accurate medical records for patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Reduced errors in medical coding by implementing thorough review process before submitting claims to insurance providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured continuity of care for incoming patients through thorough documentation in electronic health record system during transitions between appointments.
- Supported overall patient care by maintaining a clean and organized office environment, prioritizing safety and infection control measures.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 6-physician Internal Medicine- medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified patient eligibility for smooth billing operations.
- Trained new staff on office procedures and software applications to ensure compliance and consistency.
- Developed and implemented office protocols to improve workflow and minimize errors.
- Oversaw inventory management of medical supplies, ensuring availability for daily operations.
- Assisted with patient inquiries, providing timely information to support patient satisfaction initiatives.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Answered phone calls and messages for [12]-physician Family Medicine medical facility, scheduling appointments, and handling patient inquiries.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Increased efficiency in patient scheduling by implementing new electronic appointment system.
- Reduced administrative errors by implementing double-check system for all outgoing correspondence and medical orders.
- Improved patient flow and reduced wait times with effective appointment scheduling.
- Reduced supply costs by negotiating with vendors for better rates on medical supplies.
- Facilitated smooth workflow for healthcare professionals by efficiently preparing examination rooms and medical documents.
- Supported healthcare staff with accurate transcription of medical reports, improving clarity of patient records.
- Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
- Enhanced team collaboration by coordinating regular staff meetings to discuss office protocols and patient care strategies.
- Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
- Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
- Enhanced reliability of patient information by regularly updating electronic health records.
- Streamlined office operations and saved time by organizing patient records digitally.
- Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
- Streamlined patient check-in process, reducing wait times and improving patient experience.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
Education
Associate of Arts - Medical Secretary
Hawkeye Community College
Waterloo, IA12-2014
Skills
- Epic Superuser with 10 years' experience/Proficient in EMR/EPIC
- ICD 10 Coding
- Medical Insurance
- Leads training for new and returning hires
- Formal training in computer software includes excel, word, One Note and PowerPoint
- Excellent quality control
- HIPAA Compliant
- OnBase, batching and scanning
- Medical transcription
- Eracent Database
- Answering 3 VOIP phone system
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of Insurance Change Process.
Certification
- Certified Medical Administrative Assistant , NHA - Expired May 2016
- Licensed CCMA - May 2014
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Documentation and Review Specialist/HME
UnityPoint at Home
05.2025 - 03.2026
Certified Administrative Assistant/EPIC Superuser
UnityPoint at Home
10.2022 - 05.2025
Medical Records and Health Information Technician
MercyOne Medical Center
08.2017 - 10.2022
Certified Administrative Medical Secretary
Covenant Clinic
12.2015 - 08.2017
Associate of Arts - Medical Secretary
Hawkeye Community College