Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Parish Florence

Springfield,IL

Summary

Dedicated and versatile professional with extensive experience in customer service, administrative support, and healthcare. Proven ability to adapt to diverse roles, manage complex tasks, and provide exceptional service across various industries, including banking, healthcare, and customer support. Seeking a challenging opportunity to leverage comprehensive skills and drive organizational success.

Overview

4
4
years of professional experience

Work History

Loan Documentation Specialist

BOS Center
Springfield, IL
09.2023 - Current
  • Manage and process loan documentation, ensuring accuracy and compliance with regulatory standards.

Customer Care Specialist

PNC Bank/National City Bank
Springfield, IL
01.2022 - 06.2024
  • Assisted credit card holders with transaction inquiries, payment issues, travel notices, and online banking support.
  • Resolved customer issues related to account balances, statements, and debit card services.

Customer Service Representative

PSBT
Springfield, IL
08.2021 - 01.2022
  • Addressed customer banking needs, updated account information, and provided support for online banking.
  • Assisted with inquiries related to account balances, travel notices, and death claims.

Education

Diploma -

Southeast High School
Springfield, IL

Associate's Degree - Criminal Justice

University of Phoenix-Online Campus

Skills

  • QuickBooks
  • Microsoft Office Suite
  • Excel
  • Word
  • Outlook
  • Typing
  • Data Entry
  • Call Center
  • Customer Care
  • Conflict Management
  • Customer Support
  • Order Entry
  • Medical Terminology
  • Patient Care
  • Hospice Care
  • Dementia Care
  • Alzheimer's Care
  • Hospital Experience
  • Documentation Review
  • Clerical Experience
  • Word Processing
  • Organizational Skills
  • Front Desk
  • Personal Assistant Experience
  • Communication Skills
  • Sales

Personal Information

Timeline

Loan Documentation Specialist

BOS Center
09.2023 - Current

Customer Care Specialist

PNC Bank/National City Bank
01.2022 - 06.2024

Customer Service Representative

PSBT
08.2021 - 01.2022

Diploma -

Southeast High School

Associate's Degree - Criminal Justice

University of Phoenix-Online Campus
Parish Florence