Erica Scott Muniz

• Developed and executed marketing strategies to promote available units effectively.
• Supported event planning and coordination for community engagement activities.
• Delivered high-quality customer service to current and prospective tenants, ensuring timely resolution of concerns through adept problem-solving techniques.
• Implemented targeted marketing strategies and community outreach initiatives to reduce vacancy rates.
• Guided prospective tenants through leasing process, addressing inquiries and showcasing properties.
• Conducted property tours, highlighting key features and amenities to potential renters.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Managed leasing agreements, ensuring compliance with company policies and local regulations.
• 5 Years Experience In Leasing
• Implemented targeted strategies to maintain occupancy rate enhance property appeal.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning
skills to resolve problems.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major
features.
• Contacted and followed up with tenants on renewal notices. Maintained accurate records of correspondence with and
from tenants.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Received rent payments and tracked transactions in accounting software. Marketed property to prospective tenants by
giving tours and pointing out key features.

• Enforced lease terms, managed renewals, and handled tenant move-ins/move-outs
• Prepared and managed property budgets and financial reports
• Marketed vacancies, screened prospective tenants, and oversaw leasing activities, increasing tenant interest.

•Drafted and finalized lease agreements for new and renewing tenants

•Managed eviction processes and represented the property in hearings.

•Completed final reconciliations and effectively managed collections for delinquency

•Maintained a consistent occupancy rate of 96%.