Erica Silver

• Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
• Reviewed inventory levels at each store in order to ensure adequate stock availability.
• Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.

• interviewed, hired or terminated employees. Made schedules and covered shifts.

•daily operations for four stores. Helped store managers when needed.

• Monitored employee performance and provided feedback on areas for improvement.
• Responded to customer inquiries and complaints in a professional manner.
• Analyzed customer buying patterns to identify trends in sales activity.

• Created monthly reports for senior management summarizing operational performance metrics.
• Ensured compliance with regulatory requirements and industry standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.