Erica Smith
Browns Mills,NJ
Summary
Personable Medical Assistant bringing 19 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Knowledgeable Certified Medical Assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Resourceful medical assistant with proven expertise in organizing medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with EHR system and skilled at learning new processes to meet unique office requirements. Dependable medical team member with years of experience in doctor's office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Innovative Spine and Pain
Voorhees , NJ
06.2023 - Current
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Lawrencevillie neurology
Lawrencevillie, NJ
07.2014 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Medical Assistant
Advocare Burlington County OB GYN
Burlington, NJ
04.2005 - 06.2014
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Measured patient peak flows to improve workflow efficiency.
- Helped residents achieve program goals and increase independence.
Medical Assistant
Gastrointestinal Consultants
Lumberton, NJ
01.2014 - 02.2014
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Organized charts, documents and supplies to maintain team productivity.
Education
Certified Medical Assistant - Medical Assisting
Citation Institute
Mount Laurel, NJ05.2005
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.2004
Skills
- HIPAA Compliance
- Urine analysis
- Wound Care and Irrigation
- Charting Expertise
- Proper Sterilization Techniques
- Professional Bedside Manner
- Understands Medical Procedures
- Updating Medical Records
- Time Management
- Patient Relations
- Multi-line Telephone System Operation
- Blood and Tissue Collection
- Cleaning and Organizing
- Procedure Assistance
- Appointment Scheduling
- Check-In and Check-Out Procedures
- Examination Preparation
- Cleaning and Sanitizing
- Diagnostic Testing
- Treatment Room Preparation
- Medication Administration
- Multitasking and Prioritization
- Medical office administration
- Intake control
- Inventory and supply management
- Electronic medical records
- Procedure assistance
- Lab equipment setup
- Trustworthy companion
- Insurance authorizations
- OB/GYN procedures
- Patient assessments and care
- Injections
- Botox Injections
Certification
- Certified Medical Assistant (CMA)
- Clinical Medical Assistant
Timeline
Medical Assistant
Innovative Spine and Pain
06.2023 - Current
Medical Assistant
Lawrencevillie neurology
07.2014 - Current
Medical Assistant
Gastrointestinal Consultants
01.2014 - 02.2014
Medical Assistant
Advocare Burlington County OB GYN
04.2005 - 06.2014
Certified Medical Assistant - Medical Assisting
Citation Institute
High School Diploma -
Pemberton Township High School